Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Replacement Rezound not receiving OTA Update to 2.01.605.11?
jeffscha
Member

We received a warranty replacement Rezound about 2 weeks ago but it has yet to receive the OTA update to 2.01.605.11 -- not that I really want it given the bugs Smiley Happy.  But I was just wondering if it should have received the update or if the update had been recalled or something?  We live in a solid 3G coverage area and travel frequently to 4G areas so it shouldn't be a coverage issue. I have also tried manually checking for update when on 3G, 4G, and WiFi with no luck.  It says searching for update and then the screen just disappears after 5 - 20 seconds.  I've done the battery pull several times and also did do a factory reset before it was configured the first time.  Any other thoughts? 

Thanks

0 Likes
Re: Replacement Rezound not receiving OTA Update to 2.01.605.11?
TZ3026
Member

I (supposedly) have a new Rezound that I just received a couple of weeks ago. Mine does the EXACT same thing. It says searching then the screen goes back to the menu. My Incredible 2 would say that I have the latest update or there is no new update available.

My Rezound is on version 1.02.605.6.

Maybe we should be fortunate that we don't have the most recent update. However, I am concerned that we will not be able to update when the next update comes along and according to the intermet, it should be coming pretty soon and it is a good one.

0 Likes
Re: Replacement Rezound not receiving OTA Update to 2.01.605.11?
demmo86rt
Leader
Leader

Honestly, if you are not having any issues with the phone, you may want to wait for the next update.  There was a leak recently that, by all accounts I've seen is fairly stable and, hopefully, will be released soon.

0 Likes
Re: Replacement Rezound not receiving OTA Update to 2.01.605.11?
JoeL_VZW
Verizon Employee

Hello Jeffscha

I'm sorry your having trouble getting the software updated. The device should be able to update to 2.01.605.11. Since you have already pulled the battery and checked for the update, I would recommend a hard reset.

Please back up the device with your Gmail account first. Here the link to the reset: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=48345

After the reset please check for new software.

Please let me know if your able to update the device.

Thank you

JoeL_VZW

Please follow us on twitter @vzwsupport

0 Likes
Re: Replacement Rezound not receiving OTA Update to 2.01.605.11?
kehnel1
Member

Mine is doing the same thing. I have a replacement Rezound sent from verizon and it will not update. Tried pulling the battery and doing a hard reset while on the phone with Tech services of verizon. They then called HTC and they stated that my phone will be updated when my build number is in the batches when the updates are sent out.

Any thoughts?

0 Likes
Re: Replacement Rezound not receiving OTA Update to 2.01.605.11?
TZ3026
Member

Joe,

If this "hard reset" works, will I/we have to do this every time there is an update to our phone?

0 Likes
Re: Replacement Rezound not receiving OTA Update to 2.01.605.11?
jeffscha
Member

Thanks for the replies JoeL and others. I would be glad to do a factory reset---except I already did one the day we received the device, March 3rd or 4th, before configuring and installing any apps. I assume that would cover it since the update was already available then.  But any thoughts are welcome...

I may just wait for the ICS upgrade and reset again at the point if it doesn't receive it...

Thanks

0 Likes
Re: Replacement Rezound not receiving OTA Update to 2.01.605.11?
ajnevares1
Sr. Member

i had the same problem, and it was actually a good thing since the update, for lack of better term, blows! hard resets and new SIMS still didnt initiate the update. Eventually, I got a replacement which was prompted with the update immediately after activation. I hate this update, but I am guessing the phone needs to be up to date to receive the eventual 4.0.3 software. Eventhough Ive already installed the leaked 4.0.3, still would want the official if its ever released.

0 Likes