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Rezound and still no Ice Cream Sandwich

Am I the only one who's getting a little, no, a lot annoyed with these companies? Verizon and HTC.

This phone cost me $300 bucks when I purchased it in November. The signs in the store and the sales rep made a big deal, Ice Cream Sandwich in early 2012. I live in realville. Early 2012 in realville is Jan. or Feb. or maybe early March.

I also have problems with horrible call quality, when I use the phone as a wifi hotspot for my notebook, it just stops downloading and kicks me off the internet. And the list goes on and on.

I understand upgrading a phone is a lot of work. But they have a calendar. Get to work early on it. If I did my job as bad as these 2 companies do their job, I would be fired. There is no excuse in this. They have just taken the money and run. Period.

Why has there been no statement from these companies? Only crickets.

What is going on and why can't anyone give me an answer?

Comments

Ann154

It has been this way since the first Android phone on Verizon or any other carrier. They will not tell an update is happening until it is occurring. It happened to the Droid Eris, Thunderbolt, Fascinate, Continuum, Droid X, Droid2, Commando to name a few just on Verizon Wireless. Don't even get me started on the other carriers!

Tidbits

They also have to wait for Google to even say what they should release. Google said 4.0.3 is the starting point sometime in March. So most updates when they start coming out will be 4.0.3. So manufacturers had less time than believed. They did not have had the time since Novemeber. They had the time since mid March.

notarep

Why are people so *upset* about not receiving the update? Like its cure-all for all phone problems. I can't believe people still believe salesmen at all.

Message was edited by: Verizon Moderator

jonesytv

notarep, you are correct...

i was a sucker for believing them...

never again...

njandtmp

I've only recently upgraded to the Rezound, and yes it was partially because of the promise of ICS. And also I am aggravated about the lack of support from Verizon about the actual release date. Because they are forcing us to cling to internet rumors in hopes of an actual update date.

Comment deleted per the >

Message was edited by: Verizon Moderator

possiblymaybe

I think it is ridiculous that it is taking this long for the Rezound to get this update. It is three months past due now. In phone years that's like 50 years. Who wants an update when our phone is already obsolete by the time we get it? It is working fine on the other phones. Just use the rezound api and adapt the damn operating system how hard can it be? It's all java isnt it?

demmo86rt

possiblymaybe wrote:
I think it is ridiculous that it is taking this long for the Rezound to get this update. It is three months past due now. How do you figure that it is 3 months overdue? Granted, when HTC first announced which phones would get ICS, they listed the Rezound as early 2012 (which I would interpret as the first half of the year) which means they still have a month and a half to meet THAT goal. But then, after that, they put out another statement, with a different estimate of "later this year". Obviously, anybody who was looking forward to the updated was unhappy to hear that, but it makes your "three months past due" even more false. In phone years that's like 50 years. Who wants an update when our phone is already obsolete by the time we get it? Actually, I do, it's like getting a new phone, and the Rezound is no where near being obsolete. It is working fine on the other phones. Just use the rezound api and adapt the **** operating system how hard can it be? Have you done Android development yourself? I'd be willing to bet it's a lot harder than you think. Like someone else said, this is one of the biggest overall changes to Android, getting all the pieces to work properly is more than using the Rezound API and adapting the OS. The update will contain a new kernel, as well as updated radio software, both of which involve lots of troubleshooting, not to mention all the other changes. On top of that, HTC chooses to use their layover UI, and that has to be integrated with the Android source code. It's all java isnt it? No, it's Linux.

QuietStormzx9

I HAVE TO AGREE WITH YOU ON THIS. THE HTC ONE X IS SHIPPED WITH ICS 4.0, IT HAS TO BE VERY SIMILAR. THE FUNNY THING IS WHEN ITS ROLLED OUR THE NEXT NEW THING WILL BE RIGHT AROUND THE CORNER. I THINK THEY ARE CALLING IT "JELLY BEAN".... MY NEXT DEVICE IS PROBABLY GONNA BE AN IPHONE AS LONG AS ITS 4G AND HOPEFULLY A LARGER SCREEN. AT LEAST WHEN THEIR SOFTWARE UPDATES ARE RELEASED, ITS AVAILABLE FOR ALL OF THEIR DEVICES.

jonesytv

demmo, how can you defend the indefensible?

they all have calendars. they know what was promised.

they didn't deliver.

period. no sense in defending bad business.

but you do!

these companies don't realize how far and apology or a statement would go.

but all we have heard is crickets...

Ann154

Enjoy the crickets, because after over two years with an android phone I have gotten used to it for the updates on all the android phones I have had several since then.

MalikKillian

At this point, when it comes to updates, I consider android phones to be "what you see is what you get". Rumors have been stirring about an ICS update for months now.

Unless you wake up one morning and find an OTA update you should consider Gingerbread to be as good as it gets.

Wildman

QuietStormzx9 wrote:
I HAVE TO AGREE WITH YOU ON THIS. THE HTC ONE X IS SHIPPED WITH ICS 4.0, IT HAS TO BE VERY SIMILAR. THE FUNNY THING IS WHEN ITS ROLLED OUR THE NEXT NEW THING WILL BE RIGHT AROUND THE CORNER. I THINK THEY ARE CALLING IT "JELLY BEAN".... MY NEXT DEVICE IS PROBABLY GONNA BE AN IPHONE AS LONG AS ITS 4G AND HOPEFULLY A LARGER SCREEN. AT LEAST WHEN THEIR SOFTWARE UPDATES ARE RELEASED, ITS AVAILABLE FOR ALL OF THEIR DEVICES.

Things are not as simple as this, try pulling a hard drive out of one computer and simply hook it up in a system with diffrent hardware and see what you get, I guarentee the outcome wont be pretty.

Just because a device looks the same on the outside does not make it the same, as a example on a pc try pulling out a bad video card without removing drivers and place a different card into the system and see what you get, usually system will crash until the old ones are removed and new drivers are installed. Every diffrence in hardware can cause incompatible software.

demmo86rt

The OneX is by no means similar. It has a different CPU, different GPU, has the improved camera chip, and isn't even running the same version of Sense.

demmo86rt

Good God man, nothing was ever PROMISED. And I don't think you understand the backlash that would come about if HTC or Verizon ever came out and said "Sorry, we tried to get it to you, but we couldn't". It's not about defending any business, it's about not understanding why in the world people make such a big deal about this. My Rezound works great as is...wait, worked great while it was still on GB, an update is just icing on the cake. If yours doesn't work as expected, call tech support and have them send you a new phone. If it does, what is the big deal????????

michaeljtimko

Speaking of Android 4 (Ice Cream Sandwich), I just pulled out my Samsung Galaxy Tab 2 (running ICS 4.0.3) and found that you can not get Blockbuster, any of the Let's Golf apps, or Need for Speed Shift from the Play Store.

When I first got the Rezound, I found that several apps (most notably USA Today) I had from my last droid device were incompatible with Gingerbread 2.3.4.

Could it be that our ICS upgrade is being held up because carrier bloatware is incompatible with ICS 4.0.3?

Say it isn't so Verizon.

Ann154

Those apps might not be also available in tablet form either.

michaeljtimko

That might be, but you would think Blockbuster would want to be on tablets too. When I want to watch Netflix, I find it more pleasing to watch my 7" screen then the Rezound 4" screen. Before I got my Samsung, I had an unbranded Chinese tablet with pure 4.0.3 on it. Back then, Netflix was not yet available. About a month after I got it, Netflix wrote a new app making themselves compatible with 4.0.3. App compatibility is not Google's concern when they design Android updates.

stevesharkman

then i want my money back.

i was promised ics in early 2012. that was a specific selling point.

commonsense101

/facepalm

And i'm sorry, what is the problem with your phone?? other than you dont have a different software verison?

stevesharkman

wildman, then they should have started work on the project early.

sorry, but that's a weak defense.

stevesharkman

commonsense, i use my phone as a wifi hotspot, and there is a admitted bug with the wifi. i get thrown off the internet all the time. that is very frustrating. my call quality is horrible. that is another "admitted" problem with the phone. and if i am using my phone as a wifi hotspot and i have the phone plugged in to charge, the battery still runs down, even while plugged in.

that itself is the very defination of being broken.

Wildman

Its not meant to be a defense, it is simply meant to be a fact.... Android makes the OS, HTC makes the device and Verizon sales the product and supply network..

The OS wasn't ready until recently and now the integration process has to start for the others... HTC have to integrate Sense and Verizon has to place their products and test on their network and all these processes are not guaranteed to go issues free, this is the pleasures of new technology.

Todd_42

Looks like the update will begin rolling out in June, according to HTC.

michaeljtimko

I wish someone over in Tiawan would just leak it out. I think now the wait is going to get worse because we have a semi-official, non-binding word from the HTC on their website.

demmo86rt

If you mean leak out the OTA, that has already happened 3 times.

<< Approved for posting >>

Message was edited by: Verizon Moderator

cmhyson

the final OTA that is

On Sun, May 27, 2012 at 11:55 PM, demmo86rt

michaeljtimko

Actually, the one I speak of would be the official one. Not 3.11, 3.13, or 3.14. The one that will OTA to our handsets sometime in the near future.

cmhyson

I'm talking about the final

njandtmp

Well, It seems that Verizon is updating the site to get ready for the upgrade.

The support site for the Rezound shows:

Software Update: HTC Rezound™- Coming Soon!

http://support.verizonwireless.com/system_update/rezound.html

But I am unsure about the upgrade version:

Verizon Wireless is pleased to announce a new software update,

Software Version: 2.01.605.11; Baseband: 0.95.00.1118r,

for your HTC Rezound.™

http://support.verizonwireless.com/pdf/system_update/rezound.pdf

And the screenshots are not ICS screens.

http://support.verizonwireless.com/pdf/system_update/rezound_instructions.pdf

QuietStormzx9

That's funny. They might as well had stated the version. It's gonna be some ticked off people if it's not 4.0. It was said that the Razr will get the update on the 12th. Maybe it will the on or close to the same day. I dont know why they act as if its sensitive information.

Ringah

My Rezound is already at the software version and basband you mentioned so an update might be in the works but thats not the info for it.

QuietStormzx9

Now that you mentioned it, Mine does too. : ) smh

stevesharkman

i already have those updates on my phone.

what are those clowns doing?

argh!

AZSALUKI

i've seen them announce an upcoming update on those pages before (thunderbolt twice), but not switch out the older pdf with the new one until the actual update rolls out.

demmo86rt

And that makes a lot of sense, no reason to get the masses all riled up thinking they missed an update that hasn't been released yet.

cmhyson

Thats because the screenshots atre being done on gingerbread and the ICS

update will still have sense 3.6

stevesharkman

hey htc.

this is what happens when you mislead your customers and don't deliver.

i would consider an apology for the delay in ics.

http://www.reuters.com/article/2012/06/06/us-htc-sales-idUSBRE8550BV20120606

i'll never purchase another htc phone ever again.

and apparently, i'm not the only one.

cmhyson

As much as we would Love that it is isn't gonna happen. Verizon doesn't

give a shit about its custmorers, hence the over priced data caps and

bloatware and ICS delays,

On Jun 6, 2012 7:05 AM, "stevesharkman" <community@verizonwireless.com>

AZSALUKI

stevesharkman wrote:
hey htc.
this is what happens when you mislead your customers and don't deliver.
i would consider an apology for the delay in ics.
http://www.reuters.com/article/2012/06/06/us-htc-sales-idUSBRE8550BV20120606
i'll never purchase another htc phone ever again.
and apparently, i'm not the only one.

that's got nothing to do with updates and a lot more to do with the fact that they didn't recently release a device with verizon this year in april/may (the rezound is now 6 months old) and last year they launched the tbolt in april. i would expect last year's may sales to beat this year's may sales.

stevesharkman

haha...

you belong in htc management.

and i'm sure the sales next year will be up. they are so bad now, they can't help but go up.

i bet if you had htc stock, you would not be happy.

but one thing you management people forget...

you've pissed off hundreds of thousands, if not millions of future buyers by delaying and misleading your current and future customers because you lied and never commented about the delayed update.

you can keep drinking the kool-aid. i'm done.

samsung is gonna be my next phone.

AZSALUKI

yes....because samsung has an EXCELLENT track record of updates....lol. check out the Nexus threads before you jump ship.....or the Fascinate, Strtosphere, etc, etc.....basically EVERY samsung device. htc is not your problem, verizon is. i could care less about their sales, i was simply pointing out that if you launch a major device in april one year and nothing in april the next year, then may's figures will be down the next year. if the iphone launched in the middle of june last year and in august this year.....what do you suppose it's sales would look like in july of this year, compared to july of last year?

PJNC284

stevesharkman wrote:
samsung is gonna be my next phone.

ha, if you're complaining about updates, Samsung isn't the way to go. They have historically been the slowest to update their phones across the major US carriers while HTC tends to be better. There was an article that I can't find from a while back but here's a more recent one. I purchased a Fascinate at launch (running Eclair-Android 2.1) and it took forever to get Froyo (Android 2.2). They did just recently upgrade it to Gingerbread though.

m8rsoup

Too many different phones with too many different over running systems( sense and the galaxy etc) had to wait over a year for one update to be pushed from vzw because of issues with the phone and when I finally got it , it created more problems than it rectified . I went to an iPhone , they announce a new iOS today I'll get it tomorrow no waiting or wondering

PJNC284

I'd rather wait a year for an update or not even get it at all before I give those noncompeting toolbags a single dollar.

AZSALUKI

PJNC284 wrote:
I'd rather wait a year for an update or not even get it at all before I give those noncompeting toolbags a single dollar.

lol.....i'm still trying to figure out exactly what the lawsuit over the sgs3 release is even for? i've read a couple of articles, but can't figure out what exactly they are claiming to have patent rights on, that the samsung (and apparently every other maker of cell phones) violated? it's basically a lawsuit that says "they've already sold 10mil+ of this device and it's killing us."

PJNC284

Something about universal search and the data tapping thing they blocked the Evo 4G LTE for. They're also wanting the judge to add it to the suit they have against the Galaxy Nexus.

demmo86rt

This most current attempted ban is over the same thing that got HTC's phones held up in customs recently, you click a hyperlink, and an option menu pops up to ask you which app you would like to use to handle it, i.e., if you click a YouTube link, it asks you if you would like to view it in the browser, or YouTube app. Apparently, Apple holds some sort of patent for that (that should be their new slogan, "there's a patent for that", smh). In addition, for the Samsung phones, Apple claims to have invented "slide-to-unlock". They have also re-requested the ban for nearly every HTC phone on the market today. This is why I, too will never give another red cent to Apple.

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