Rezound keyboard issues

[murf751]

Anyone else have problems with the rezound keyboard? When I type it changes lines halfway across the screen like its in vertical mode. Then, it locks up so i cannot even backspace. I hope the next update fixes this. I had to buy a keyboard app to be able to text or type emails!

[vzw_customer_support]

Hello murf751,
I understand the keyboard is very important.  I suggest clearing the cache/data from the keyboard application.  You may do so by following the visuals here http://bit.ly/KNGXVp >Choose multi-touch keyboard>Clear cache/data.  Please power cycle your device and retest.  Thank you. 

TominqueBo

VZW Support

Follow us on Twitter at @VZWSupport

[kansasboy91]

That doesn't look like my Rezound's software on the home screen I have a phone button on the bottom. That says phone....

[demmo86rt]

That's because those screen shots are of a ReZound with the ICS update. The steps are still basically the same.

[kansasboy91]

Yea I know I was just trying to get something from Verizon about the ICS update since nobody seems to know anything about it anymore

[opus76]

It was a nice try kansasboy. Assuming the ICS release for the Rezound actually does occur, I suspect Verizon will continue to neither confirm nor deny it .

[Sith77]

interesting how YOUR link actually is ICS ?!?!?!?!

[jmurphy914]

Hi, Thanks for the tip. I just noticed you responded to this. Sorry

Anyways I dropped my Rezound and the glass shattered, and luckily had insurance (I highly recommend the insurance ppl!!)

so to make a long story short, I still have at least 2 of the same problems with Txt msg keyboard... Rarely, I cannot backspace, and always it will not switch to landscape mode as far as text is concerned..

Here is a photo of what Im talking about. Its still a lot better than the other problems though..

Thanks,

-J

[Lmptk]

Tried the suggestion. Cannot find the keyboard app to clear cache. Keybard as wlell as voice to text not working a couple time per day. A reboot is all that helps.

[vzw_customer_support]

Hey there lmptk,

Thanks for trying the steps provided above.  Are you using the stock keyboard as well or a third party application?

Also, please put the device in safe mode,http://vz.to/vDpqOD, and see if the keyboard responds better.  If it does, it could be a third party application causing the issue.

Please update us with results.

NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport

[kansasboy91]

So I want to know why are we seeing offical accidental images from both Verizon and HTC themselves. My friend and I think Verizon is just trying to sucker people into buying their new phone thats supposed to come out on the 5th, then after sales slow they will release ICS for Rezound. Well I'm not going to spend the 500 bucks to get a new phone and nobody with a rezound is eligible for an upgrade anyway, they would have to pay full price. Come on verizon we know its ready just push it already.

[CharmingPhlsphr]

I have had something like five or six different Android phones since their launch in 2009 (phone A.D.D.) and have never liked the stock keyboards. In general, they are slow, unreliable, and...well...I think that covers it. I ended up purchasing the Swiftkey keyboard, which is immensely better on every Android I have used it for.

[Jay968]

The Rezound keyboard has to be the worst I have ever seen on a phone, If I am not constantly going back and making corrections, it will inadvertently place the . in between words. I love this phone in every other regard, but the keyboard is making me rethink owning the phone.

[murf751]

Hey Jay, ya I agree with the.problem.of.this.happening. the space bar

should be a lot bigger.