Rezound resets after Google MAPS update

[JiveTurkey15]

I received an UPDATE for Google MAPS on 8/16/12. Since the update, everytime I use the application, my phone power resets after about 30 seconds into it. ANNOYING so I just removed the most recent update. ANY fix on this problem?

[Tidbits]

go into settings--> apps---> maps and clear data/cache and then restart your phone. then try again if that fails try uninstalling the update in the same setting options shown above and reinstall it.

[JiveTurkey15]

I just tried what you said, and it still keeps resseting. I guess i'll just keep the previous version until a fix is made. Thanks anyways.

[Tidbits]

I think there may be a new update possibly. You are not the only one having problems with the update. My son phone it won't open and restarts his phone. That trick worked for him.

[kelsybeetaylor]

There's no way to keep the current update without it resetting. they still haven't fixed that problem. I just uninstalled the current update to maps and it's working just fine for me. other than that I've had no problem with ICS!

[demmo86rt]

Sounds like you've done the best solution, something with the new Maps update may just not jive with your phone. I would also suggest emailing the dev (email address should be on their Play Store page) and let them know of the issue.

[JiveTurkey15]

Yes not a bad idea...on the comments inside the Play Store page, there is TONS of people with this issue, I'm sure HTC and Google are probably aware of this by now. (Hoping that they actually read the comments posted) Either way I will send them my feedback.

[demmo86rt]

I also saw a report of this on another forum, so it does sound like it's common.

[njandtmp1]

I have the same issue with my Rezound, and so does my wife. I've uninstalled the update, and how they fix it soon. I like the idea of offline maps.

[IslandSon]

I've had the same issue with the new Google map update and had to uninstall it. Hopefully Google will fix the problem

[IowaSPEMan]

Ditto.  Same issue here on my Rezound.

[WaveRiderJ]

Same issue here.  Started yesterday.  Cleared cache and just restarted again.  I'm glad i found this is a common problem for now because I was about to return this phone, which would make it my 4th Rezound in 2 months....

[pstanbrooks]

I have the same problem.

[PJNC284]

looks like a widespread issue.  Should be able to fix it until an update is released by going into Maps under Applications and uninstall updates.

http://www.androidpolice.com/2012/08/17/latest-google-maps-update-causes-the-htc-rezound-to-reboot-l...

[bishobo]

I also have this problem with my wife's rezound which has ics.  The idea of clearing the data cache was good but you also need to clear all of the default actions by scrolling down from the Clear cache button and also press the Clear defaults button.  This fixed the problem completely for my wife's rezound.

[murf751]

really?? this really fixed your wife's Rezound google maps? sure you didn't uninstall the updated version and its working cause if that? there is absolutely no other fix as far as I have found.please check again and advise..thx man

[bishobo]

Oops, the fix I posted actually did not work.  The HTC Rezound was still rebooting. An uninstall of the updates fixed the problem.

[swannyDinc]

I loaded the Maps update today, and REBOOT!  Reverted to factory version.

[Jsiegel]

So I actually got fed up with this issue after being lost and needing this ASAP!  I called Verizon, and after being transferred to upper level Tech Support, they told me that there are a few bugs with the new Ice Cream Sandwich (Android 4.0) and the HTC Rezound.  Since it's still relatively new to this device, the applications are still trying to adjust to the specifications, and GMaps happens to be one of these applications.  Other applications that you might see some issues with are Pandora as well as the Dialer.  If you've upgraded to Ice Cream Sandwich and need to use GMaps, I suggest you call your local Verizon Wireless store and see if they have the capability of 'flashing' your phone.  If so, you can request that they "flash" your phone back to Gingerbread.  This should allow you to put the new GMaps version on your phone without issue.  I would suggest that if you decide to take this route, you just keep an eye out for when Android 4.1 or later is released for the Rezound.  It shouldn't be too long (hopefully less than a month) for the developers to get a patch out for the Rezound.  Hope this information helps some of you!

[Tidbits]

Only a 3rd party retailer would tell you they can flash you back to JB. 

[Jsiegel]

false.  Call up to technical support via *611...and I’m talking upper tier tech support...not the low level “have you tried turning your phone off?”  I mean the real tech support.  He said not all verizon stores have the flash computers to do so, so he recommended that I call the local store first via the verizonwireless website.  Any actual Verizon techs monitor these boards who can affirm this for me please so my credibility is restored?

From: Tidbits

Sent: August 22, 2012 04:29

To: (edited to remove personal information as per )

Subject: Re: Rezound resets after Google MAPS update - Re: Rezound resets after Google MAPS update

           Re: Rezound resets after Google MAPS update

            created by Tidbits in HTC Rezound - View the full discussion

Message was edited by: Verizon Moderator