Rezound starts conference call out of the blue when in call and have to press a number

[murf751]

Hi,

Rezound starts conference call out of the blue when in call and have to press a number

2 Months ago, my Rezound started opening a conference call when I press a digit while on the phone. For example, when I am checking my house voice mail and press 2 to hear my messages. My phone instantly opens a conference call with "2", and instantly makes an "eeerrrttt eeerrrttt eeerrrttt " beeping buzzing error tone.

I have spoken to customer support. They sent me a recycled rezound which I still have the same trouble with. I asked them for a new sim card but they wouldnt send me one with the new phone. Maybe that would fix this? I dont see how 2 phones can have the same odd problem, that nobody else seems to have.

Below pic: Called google voice, entered password, password opened a new call to my 5 digit password? This just happens to me???

Thx,

-Jamie

[vzw_customer_support]

murf751, your phone sounds possessed! Have you downloaded any applications to your device from the Android Market? Some third party applications can affect the performance of your device. I recommend that you delete any unwanted applications in Settings and then power cycle your device off/on. Keep us posted.

Lasina_VZW
Please follow us on twitter @VZWSupport

[murf751]

Thanks for the reply. I did consider that, in fact I figure its either a 3rd party app or its the sim. I absolutely cannot seem to find which app could be causing this. The biggest problem is that its totally random. It happened today to me while I was at the Dr with my Mother. Had to call her other Dr. I called the number, pressed 1 to speak with the right department, it opened a new line and dialed 1 and switched to it by itself! I lost the call and merging the 2 calls still does not allow me back to the real call. Its astounding! The worst thing is it ONLY seems to happen when I am making an important call. The MOST important calls I make ALWAYS have this happen. When I left that Dr. office, I called that other Dr again and pressed 1 again and it worked perfect. If a phone can be possessed, then I do indeed believe my phone is suffering from demonic possession! I would gladly share all the logs and stuff. I think Verizon or HTC need to figure this one out for the sake of humanity...

ps; I did change from global mode to CDMA/LTE before I tried again today. Maybe thats related?

Thx,

-Jamie

[vzw_customer_support]

Hi murf751,

We appreciate the additional details. This definitely seems like a third party application. Have you attempted to run the device in Safe Mode http://vz.to/vDpqOD to see if issue can be dictated? If issues is unable to produce with this, an application could be the cause. Please keep us posted, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

[Ann154]

Dictated? Don't you mean duplicated?

Verizon Wireless Customer Support wrote:

                 

Hi murf751,

We appreciate the additional details. This definitely seems like a third party application. Have you attempted to run the device in Safe Mode http://vz.to/vDpqOD to see if issue can be dictated? If issues is unable to produce with this, an application could be the cause. Please keep us posted, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

 

[demmo86rt]

No, pretty sure he meant the phone will tell you what the issue is while in safe mode.