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Someone stole my phone, how do I get the same replacement phone?
Miriammcbride
Member

Someone stole my phone, how do I get the same replacement phone?

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Re: Someone stole my phone, how do I get the same replacement phone?
mrpearsoy
Novice

Do you have insurance/ If so, and you file a claim, usually you get the same phone as a replacement. If you dont, you can buy the phone from Verizon at full retail, or search ebay/craigslist.

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Re: Someone stole my phone, how do I get the same replacement phone?
Ann154
Expert
Expert

If you haven't already, please call into customer service and report your phone as stolen. That way the phone ESN can be blacklisted and no one else can activate it on their account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Someone stole my phone, how do I get the same replacement phone?
Miriammcbride
Member

Yes i no longer have connection to the phone because i have disconnected, but i know or at least im pretty sure that i can get the same phone for 50 dollars? And yes i have a 2 year contract.

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Re: Someone stole my phone, how do I get the same replacement phone?
vzw_customer_support
Customer Support

Thanks to the community for your replies.

Hello Miriammcbride,
I know what an inconvenience this must be since I've also had my phone stolen before. I'm glad to learn the phone has been reported lost/stolen already so that you don't have any unauthorized charges. If you have insurance on your phone you can file a claim here http://bit.ly/07CrqPK You can also visit My Verizon http://bit.ly/xB4iTc to check if you're eligible to upgrade and upgrade to a new device. I trust you'll find this information helpful. Have a good day.

DaisyP_VZWSupport
Follow us on Twitter @VZWSupport

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