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Still have yet to receive a single update on my phone...

I understand that these things take time, but I have yet to get anything pushed to me phone. I find it quite annoying and wonder if anyone is in the same boat or am I the only one? I tried a factory reset, clear cache, pretty much everything possible to be sure its not my error. I wonder if my phone has an issue or if they just stopped pushing the ota to ics. Either way... I am annoyed. These things should NOT ever take this long... reminds of the shenanigans they pulled with original D Inc moving over to gingerbread.

Comments

pcfixerguy

I have the same problem. My wife and i both have the rezound and bought them on the same day. she got the update back in late August and I am still waiting.

Verizon_Support

Eman and pcfixerguy, I regret to hear that you still haven't received ICS for your Rezound. Software updates normally take a max of 4 weeks to be delivered to devices so you should definitely have received ICS by now. What software and baseband version do you currently have? Are you receiving an error when checking for updates or does it just say you're up to date? Pcfixerguy, have you attempted a hard reset as well? Please try clearing your system cache from your phone.

1. Boot into recovery

o Press and hold Power, Choose "Restart" option

o When screen turns off, press and hold Volume Down and Power

2. When the white HBOOT screen appears, use the volume button to move down to “RECOVERY.”

3. Press the Power button to select “RECOVERY.”

4. When the triangle and exclamation appears, hold the Volume Up and Power button at the same time.

5. Using the volume button, scroll down to “Wipe cache partition” and select it.

6. Select "Reboot system now"

Let me know if you still need assistance.

MarquiaF_VZW

Follow us on Twitter @VZWSupport

Eman0498

I have done everything short of going to a store to fix the issue/replace my phone. I have done a factory reset, cleared my cache, you name it and I have done it. My phone just continues to claim "up to date" when I know this just isn't true! My software and baseband are as follows:

Software # 1.02.605.6

Baseband Version 0.95.00.1017_2r, 0.95.00.1013r

Eman0498

Update: I tried clearing my cache one last time and try for an update. My phone "searches" for an update and just returns to the software update screen with no message at all. I took a screen shot of my status pop up.

pcfixerguy

I have also followed your instructions and got the same result. The only difference is that i have not done a factory reset. I have too much data to lose.

pcfixerguy

Eman0498 I just spoke to HTC support. They said that the upgrade to 4.0 is complete and if the phone has not gotten the notification then you have to send it to HTC for them to manually reload the software. I then called Verizon and spoke to a tech. She stated that since this phone clearly has a software issue and my phone was still under warranty i am eligible to get a replacement (re-certified phone) sent to me. Mine should be here tomorrow.

jc_naples

After checking almost weekly since I read that ICS was out, I was finally able to update today. I'm not sure if it had anything to do with the fact that I would always check for updates at home when I was connected to my wifi but I was able to update while out and about not connected to any wifi network. Upset that it took so long but glad I finally have it.

Verizon_Support

Thank you all for your responses. I appreciate you taking the time to help out.

@Eman0498,

Since you have already performed a hard reset and the update has not be pushed to your phone, I suggest taking into a VZW store to see if they are able to flash the software to the phone. If not, they can order a replacement for you if the phone is still under warranty.

Keep me posted if you need further assistance.

John B

Follow us on Twitter @VZWSupport

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