Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Switching to ThunderBolt
BijanM
Member

So I upgraded to the RAZR MAXX and, like a genius, accidentally went into a hot tub with it and the rest is history. SO, I have to go back to using my ThunderBolt, but I can't activate it. I tried the Activate/switch page, but when I get to the choose form device history the ThunderBolt doesn't show up. I'm sure how to get this activated and read.

0 Likes
Re: Switching to ThunderBolt
Ann154
Expert
Expert

If the SIM card from the RAZR is still good, you could get an adapter for the Thunderbolt and use it in the Tbolt activated.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Switching to ThunderBolt
vzw_customer_support
Customer Support

Hi BijanM!

I am so sorry to hear that the hot tub attacked your device(smile). You pay for a service, so its important to have working phone. Let's get this resolved. Do you still have the Sim in your Thunderbolt? A Sim card is required to activate the device back on the network. If not, you can get one from a Verizon Wireless store http://bit.ly/3SdsA if available, or we can order you one. Keep me posted.


Thanks,
Pamelaf_vzw
Tweet us @vzwsupport

0 Likes