TIME TO TAKE ACTION!

[ronthetech]

I want all of you to know that I personaly will begin taking some sort of action to be reimbersed for the phone as we are not getting any support from HTC nor Verizon.  I will be filling a complaint with the The Better Business Bureau.  I will wait four days then begin learning about how to take legal action in getting either a full refund for phone or replacement with other phone.  If any other persons who spent money of this defective product please comunicate with me so we can begin to take action as violated customers.

[mdram4x4]

ANOTHER law suit thread?

[budone]

Going to start legal action to get the money back on the phone. Sounds a tad bit more expensive than what you will never get back.

[B33]

This is'nt the first time that HTC was there for support As i went thru 2 Incredibles an several hours on the phone with Verizons Teck support an it was when the T3 Teck that was helping me seen for his own eyes that the Test incredible that he was using an the incredibles that co-workers carried was producing the same problem that He Personlly sent a Trouble Ticket to HTC an they then finally sent a OTA update to take care of the problem. But To call HTC an ask the Teck's for assistance they acted like a Deere in headlights an was clueless to the issue in hand.  But one thing they always wanted To know was how there performance was handling the Issue they could'nt Solve. an they would always ask do you want to take the Survey.  To last one i talked too  I said " No"  an Hung up the Phone. !    

[Dnakaman]

Now serving number 146346498164651646516461687...

number 146346498164651646516461687...

number 146346498164651646516461687...

[vereyezuhn]

If you're going to send a letter you wrote yourself, make sure you correct your spelling and grammar first!

[Ann154]

****sigh****

[ronthetech]

Okay I've done it.  This is the first step.  I am next going to file a complaint with BBS about HTC next.

"This is a wide spread well known problem.  Many many thousands of Verizon customers who purchased the HTC Thunderbolt are outraged.  The software on the device is corrupted and both Verizon and HTC admit to this.  neither HTC nor Verizon can give us (thousands of Verizon customers with HTC Thunderbolt)a straight answer on how to repair phone.  Verizon issued an email notifying customers that an update is available and will repair the defected software on the phone, yet many thousands can not get the update because the phone displays an error message that the update service is not available.  So, my self I paid hundreds of dollars for the phone and I am a small business owner that is losing business because when I am talking to customers the phone freezes or I am constantly taking the battery off and on and not spending time recording my appointments with my customers because I'm monkeying arround with he phone.  HTC says there will be an update fixing the phone, and then you call back and they say you have to send the phone in.  Same thing with Verizon.  conflicting information.  Please help us.  How in America can a company get a way with selling a defective product???
Replace the phone with an other type of phone of equal or greater value.
BBB of New Jersey (Trenton, NJ)1700 Whitehorse Hamilton Sq. Rd St D-5 Trenton , NJ 08690-3596Phone: (609)588-0808Fax: (609)588-0546Email: info@trenton.bbb.orgWeb: http://www.trenton.bbb.org

Web: http://www.trenton.bbb.org

Okay guys I did it.  I put my money where my mouth is and filed a coplaint.  I need your help do the same so we don't get ripped off!

This is the comlained with BBS:

BBB of New Jersey (Trenton, NJ)

1700 Whitehorse Hamilton Sq. Rd St D-5

Trenton , NJ 08690-3596

Phone: (609)588-0808

Fax: (609)588-0546

Email: info@trenton.bbb.org

[vereyezuhn]

---

ronthetech wrote:

Okay I've done it.  This is the first step.  I am next going to file a complaint with BBS about HTC next.

"This is a wide spread well known problem.  Many many thousands of Verizon customers who purchased the HTC Thunderbolt are outraged.  The software on the device is corrupted and both Verizon and HTC admit to this.  neither HTC nor Verizon can give us (thousands of Verizon customers with HTC Thunderbolt)a straight answer on how to repair phone.  Verizon issued an email notifying customers that an update is available and will repair the defected software on the phone, yet many thousands can not get the update because the phone displays an error message that the update service is not available.  So, my self I paid hundreds of dollars for the phone and I am a small business owner that is losing business because when I am talking to customers the phone freezes or I am constantly taking the battery off and on and not spending time recording my appointments with my customers because I'm monkeying arround with he phone.  HTC says there will be an update fixing the phone, and then you call back and they say you have to send the phone in.  Same thing with Verizon.  conflicting information.  Please help us.  How in America can a company get a way with selling a defective product???
Replace the phone with an other type of phone of equal or greater value.
BBB of New Jersey (Trenton, NJ)1700 Whitehorse Hamilton Sq. Rd St D-5 Trenton , NJ 08690-3596Phone: (609)588-0808Fax: (609)588-0546Email: info@trenton.bbb.orgWeb: http://www.trenton.bbb.org

Web: http://www.trenton.bbb.org

Okay guys I did it.  I put my money where my mouth is and filed a coplaint.  I need your help do the same so we don't get ripped off!

This is the comlained with BBS:

BBB of New Jersey (Trenton, NJ)

1700 Whitehorse Hamilton Sq. Rd St D-5

Trenton , NJ 08690-3596

Phone: (609)588-0808

Fax: (609)588-0546

Email: info@trenton.bbb.org

---

Where in the world did you get that number? That is incorrect. In fact, it's backwards. Thousands and thousands of TBolt users DON'T have issues with their TBolts. If you think everyone who owns a TBolt is having issues just because of what you see on the forums online, you are sorely mistaken, my friend. You'll ONLY see the bad reviews of a product online. The good ones are usually planted by the company, and VERY few will actually have a product that works and still go online to give it a good review. Why would they? It's a waste of their time if they have a perfectly working product.

Whoever reviews this letter is going to read it and laugh because what I just wrote is true.

[mdram4x4]

*sigh*

i hope you have a secretary the writes any business corresponace.

Oh, the BBB really has no power, they only rate business.

They are far from nuetral, and were caught by 20/20 recently selling ratings.

You think Verizon is greedy? Research the BBB

[bearone21]

sorry pal, no sympathy.
the t-bolt's only been out for a few months but you had to be one of the 1st to get the new 4g phone.

haven't you heard, "don't buy the 1st issue of anything".

[FP4LC4PON3]

I have not had one single issue with my Thunderbolt at all. I did have one restart but that was when I first got the phone. My Thunderbolt has been flawless and amazing. Yes I even did the OTA update when I first got the phone and still had no problems.

In my opinion & this isj ust me I love my phone & its great

[djonemore]

Cell phones like most consumer electronics are money pits, not investments, cheap electronics that are probably made for 20 dollars or less a pop in some country far far away. The BBB isn't gonig to give you your money back. Now get a hammer, take your anger out by smashing your thunderbolt into tiny pices, go buy a new phone, and get on with your life? 

-Matt

[Dnakaman]

---

bearone21 wrote:

sorry pal, no sympathy.
the t-bolt's only been out for a few months but you had to be one of the 1st to get the new 4g phone.

haven't you heard, "don't buy the 1st issue of anything".

---

One exception...Comic Books!

[ArnettH_VZW]

Hello ronthetech,

From the nature of your original post, I can see that you are upset about your device. I have great news for you! With your permission, of course, I would like to reach out to you so I can get some additional info on the experience you are having with your equipment. I will send you a private message requesting some contact information so I can gain a full understanding of your concern & provide a tailored solution. I look forward to hearing from you soon.

Thank you,

[TheFireGoddess]

I'm at the point where I have wondered if a lawsuit was applicable as well.

I have called Verizon 15+ times and I have had the phone for 27 days.

The only thing I ever get as a solution to ANYTHING is to factory reset the phone.

Guess what.. it hasn't solved a SINGLE problem and has only succeeded in wiping my data.

Wonderful.

I can't wait to burn this phone, I truly wish Verizon would allow me to use my Droid X that is just sitting here collecting dust.

Never had a problem with that!

So, want to send me a message too? Maybe offer us unhappy Thunderbolt people a switch to a different phone?

Cause I'm at the point where I'm ready to switch to at&t after 9 years of Verizon service.

[Ann154]

---

TheFireGoddess wrote:

I'm at the point where I have wondered if a lawsuit was applicable as well.

I have called Verizon 15+ times and I have had the phone for 27 days.

The only thing I ever get as a solution to ANYTHING is to factory reset the phone.

Guess what.. it hasn't solved a SINGLE problem and has only succeeded in wiping my data.

Wonderful.

I can't wait to burn this phone, I truly wish Verizon would allow me to use my Droid X that is just sitting here collecting dust.

Never had a problem with that!

So, want to send me a message too? Maybe offer us unhappy Thunderbolt people a switch to a different phone?

Cause I'm at the point where I'm ready to switch to at&t after 9 years of Verizon service.

---

Why don't you just reactivate the Droid X if you are having issues with the Thunderbolt?

[TheFireGoddess]

The entire reason I got the thunderbolt was because verizon would not let me activate my droid x on the family plan I just joined, from my independent plan I had for 8 or so years.

Believe me if I could, I would. Everyone keeps suggesting I 'allow a switch to a comprable model, another Droid X'. Hate to tell you this, but one the x isn't 4g. Two, I paid 600$ for this POS phone I am NOT getting locked into a contract AND paying 200$ to verizon for another droid x that is out of date when I have a perfectly good one sitting right here AND they sell on ebay for about 220 contract free.

I was sent a second thunderbolt (refurbished which irks me even more) and not only did that 'factory refurbished, problem free' phone have all the issues mine has, IT HAD MORE!

That was after verizon misspelled my name on the box and fedex wouldn't let me pick it up.

My third one was sent to my mother (seriously can'tthey ever get their crap together?) 50 miles away yesterday, so today I am stopping by on my way to a doctors appointment, to pick it up and undoubtedly send that one back too.

I am biding my time, when the bionic comes out I WILL switch to it. I have been offered about 9 times now to switch to another phone, none of which I want.

[Wildman]

---

TheFireGoddess wrote:

The entire reason I got the thunderbolt was because verizon would not let me activate my droid x on the family plan I just joined, from my independent plan I had for 8 or so years.

Believe me if I could, I would. Everyone keeps suggesting I 'allow a switch to a comprable model, another Droid X'. Hate to tell you this, but one the x isn't 4g. Two, I paid 600$ for this POS phone I am NOT getting locked into a contract AND paying 200$ to verizon for another droid x that is out of date when I have a perfectly good one sitting right here AND they sell on ebay for about 220 contract free.

I was sent a second thunderbolt (refurbished which irks me even more) and not only did that 'factory refurbished, problem free' phone have all the issues mine has, IT HAD MORE!

That was after verizon misspelled my name on the box and fedex wouldn't let me pick it up.

My third one was sent to my mother (seriously can'tthey ever get their crap together?) 50 miles away yesterday, so today I am stopping by on my way to a doctors appointment, to pick it up and undoubtedly send that one back too.

I am biding my time, when the bionic comes out I WILL switch to it. I have been offered about 9 times now to switch to another phone, none of which I want.

---

I still dont get why users keep sending devices in when you identified a OS issue was causing the issue and then get mad when the replacement has the same issues, did you consider that the replacement has the same OS and unless a update hit from time you sent device in to the time you recieved the replacement the issue would still be there..

Stop wasting your time because a diffrent device isnt the solution.

[RobB772]

Wildman,  ...Did ya consider maybe because it's the only recourse Verizon has given them and it's a way of making verizon either deal with the issue or lose money endlessly sending out "replacements"

[Wildman]

---

RobB772 wrote:

Wildman,  ...Did ya consider maybe because it's the only recourse Verizon has given them and it's a way of making verizon either deal with the issue or lose money endlessly sending out "replacements"

---

I understand your view of things but in most cases the user is simply getting someone else returns, if they are recieving a new device I can see how this would make since but since you recieve a refeb device you are simply getting other users returns that did not have issues also..

If the only fix is a software update, I wont allow my brand new device to be exchanged for a used device when there is nothing wrong with the device.