Text Message and Screen Problem

[amlane04]

I am suddenly having issues with text messages longer than 160  characters. I receive the first part and at the end of the messages it says 1/2 but the second part never comes through. Anyone find something that works for this?

Also a strip in the middle of my screen goes dead periodically (where the 1,2,3 are in the phone pad. If we remove the battery and reinsert it it fixes it for awhile, but then it just goes back to doing it again later. There is no damage to the screen. In the research I've done it is a software not a hardware issue. Any idea when a "fix" will be available?

[vzw_customer_support]

Hello amalane04! I'm really sorry to hear about the problems encountered with your messaging. I suggest    completing a master reset. This most likely will resolve that issue. However, given the problems with your screen, I would suggest replacing your device. If your phone is less than a year old, you will receive a  warranty replacement for free. Please contact customer service at 800-922-0204.


ChaunceyM_VZWSupport

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