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Text message error count .
D8
Member

My thunderbolt is showing there is one unread text message when there isn't. I have deleted all the messages, and tried restarting the phone, but hasn't worked. Anybody know what can fix my problem?

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Correct Answers
Re: Text message error count .
GreenRobot
Novice

I can't fix the problem and I don't think anyone can till there is an update that takes care of that but I do know how to clear that pesky message noification bubble. 

 

Press Menu > Settings > Applications > Manage applications > All > scroll down to Messages > Clear data 

 

It clears what your talking about ever time but it will come back from time to time. I sometimes will leave it because once you get another message and the count goes to 2 once you open the new message the count usually goes away. 

 

HTC warned me that doing this might delete all my messages but it hasn't done that at all. 

 

 


D8 wrote:

My thunderbolt is showing there is one unread text message when there isn't. I have deleted all the messages, and tried restarting the phone, but hasn't worked. Anybody know what can fix my problem?


 

View solution in original post

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Re: Text message error count .
BeeHaven
Member

I had the same thing happen a couple of times...I found that for some reason, it is counting a birthday or anniversary or an email that is unread from one of your contacts. Scroll through your contact list and you will most likely see a green "1" over someone's name. Click on it and clear it out...problem solved...

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Re: Text message error count .
GreenRobot
Novice

I can't fix the problem and I don't think anyone can till there is an update that takes care of that but I do know how to clear that pesky message noification bubble. 

 

Press Menu > Settings > Applications > Manage applications > All > scroll down to Messages > Clear data 

 

It clears what your talking about ever time but it will come back from time to time. I sometimes will leave it because once you get another message and the count goes to 2 once you open the new message the count usually goes away. 

 

HTC warned me that doing this might delete all my messages but it hasn't done that at all. 

 

 


D8 wrote:

My thunderbolt is showing there is one unread text message when there isn't. I have deleted all the messages, and tried restarting the phone, but hasn't worked. Anybody know what can fix my problem?


 

View solution in original post

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Re: Text message error count .
GreenRobot
Novice

 


BeeHaven wrote:

I had the same thing happen a couple of times...I found that for some reason, it is counting a birthday or anniversary or an email that is unread from one of your contacts. Scroll through your contact list and you will most likely see a green "1" over someone's name. Click on it and clear it out...problem solved...


 

I have not heard of this but now I'm interested to see if its true. Thank You. 

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Re: Text message error count .
Ann154
Expert
Expert
Have you tried deleting the shortcut on the home page and then adding it back.

My Eris would do something similar where the unread count would stay on the icon (email or messages) eve though I had read the messages or emails. Deleting the icon and re-adding always cleared it until the next time.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Text message error count .
GreenRobot
Novice

 


Ann154 wrote:
Have you tried deleting the shortcut on the home page and then adding it back.

My Eris would do something similar where the unread count would stay on the icon (email or messages) eve though I had read the messages or emails. Deleting the icon and re-adding always cleared it until the next time.

 

The thing is the little bubble with the message count wont be on the short cut but when you go to all messages there will be a blue bubble with a false message count on the all messages and SMS/MMS icons in that screen. So I don't know if deleteing the short cut will do it in this case. 

 

The procedure I gave above was from an HTC csr and it does work. Also like I said if you just ignore it till you get another text it will usually go away after opening the new text. 

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Re: Text message error count .
GreenRobot
Novice

 


GreenRobot wrote:

 


BeeHaven wrote:

I had the same thing happen a couple of times...I found that for some reason, it is counting a birthday or anniversary or an email that is unread from one of your contacts. Scroll through your contact list and you will most likely see a green "1" over someone's name. Click on it and clear it out...problem solved...


 

I have not heard of this but now I'm interested to see if its true. Thank You. 


Ironically after discussing this I got the blue bubble with a 1 in it and no unread messages. So I ran through my contacts and found no indication of a green 1 and my calendar has no anniversaries or birthdays today. Before I could go through my normal process of clearing via " manage applications " I received a couple texts and magically it was gone. 

 

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Re: Text message error count .
Ann154
Expert
Expert

GreenRobot wrote:

 


Ann154 wrote:
Have you tried deleting the shortcut on the home page and then adding it back.

My Eris would do something similar where the unread count would stay on the icon (email or messages) eve though I had read the messages or emails. Deleting the icon and re-adding always cleared it until the next time.

 

The thing is the little bubble with the message count wont be on the short cut but when you go to all messages there will be a blue bubble with a false message count on the all messages and SMS/MMS icons in that screen. So I don't know if deleteing the short cut will do it in this case. 

 

The procedure I gave above was from an HTC csr and it does work. Also like I said if you just ignore it till you get another text it will usually go away after opening the new text. 


I see what you are saying now. It has happened to me too.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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