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Text messaging

RachelDee
Newbie
‎04-21-2011 03:33 PM

Good morning,

 

I bought the Thunderbolt yesterday and have been told that when I text someone that a random 16 digit number comes up instead of my phone number and when the text is replied to...I do not receive them.

 

Can you please help?

 

 

Thanks so much!

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RoyB_VZW
Specialist - Level 1
‎04-27-2011 03:51 PM

If the above information is not helpful, please send me a PM with a separate contact number where you can be reached for additional troubleshooting, and I will be happy to contact you directly. 

 

Thanks,

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Ann154
Community Leader
Community Leader
‎04-21-2011 04:32 PM
Try this suggestion.

http://community.vzw.com/t5/ThunderBolt-by-HTC/New-Number/m-p/477732/highlight/true#M885

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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rsuri2
Newbie
‎04-21-2011 06:02 PM

Take the battery out for 30 seconds and the put it back in.  Once you restart the phone, send a text and it should come from your number.

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RoyB_VZW
Specialist - Level 1
‎04-27-2011 03:51 PM

If the above information is not helpful, please send me a PM with a separate contact number where you can be reached for additional troubleshooting, and I will be happy to contact you directly. 

 

Thanks,

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