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Thunderbolt Camera
rodrod65
Member

Thurnderbolt camera intermittent will not work, flashes on and off... only cure is to remove batter pause reinsert battery and boot up the phone -- will work for short time then back to flashing and inoperable... Aggravating... Remove  battery reinsert over and over and over.  What's with that?

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Re: Thunderbolt Camera
Tboltaz
Novice

Go to Settings--->Applications--->Manage Applications--->click on "All" tab towards top--->Select "Camera"--->select "Clear data"---> Select "Ok"

 

Camera should work after this, hope it helps. You might need to repeat this step periodically.

View solution in original post

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Re: Thunderbolt Camera
KellyW_VZW
Sr. Member

Hello,

 

I'm sorry to learn that you are having some trouble with the camera application on your device. Upon further review, there doesn't appear to be a known issue concerning this particular problem. To free up some memory on your phone, and if you have a lot of downloaded applications from the App store, I recommend moving some of these applications to your memory card. To do so, please follow the steps outlined below:

 

From the Home screen, press Menu

Next, touch Settings

Then, scroll down and touch Applications

Next, touch Manage applications

Then, touch the Downloaded icon

Next, touch each application and view whether or not the option to move the application to your memory card is available. If so, then touch the icon that reads Move to SD card.

 

Once you complete the steps provided above, power off your phone, then back on. If you are still having trouble, I recommend a hands-on inspection of your device, which can be performed at one of our Verizon Wireless Corporate stores. To determine the closest location, please enter your address information at the link below:

 

Verizon Wireless Store Locator

 

Thank you.

 

 

KellyW@VZWSupport

 

 

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Re: Thunderbolt Camera
Flippinpony
Member

I had the same exact problem, but after some investigation I think I found the cause. There seems to be a problem with the interaction between the camera and the Maps app that causes the camera app to keep resetting (sreen flashes black every 3-4 seconds, makes it very tough to take a picture).

 

Hopefully an update fixes the problem, but until then I was able to fix the camera by turning off geotagging. Geotagging uses your gps and the map application to store gps coordinates in the photo's metadata. Turning it off means the camera no longer tries to access the gps on your phone, and the issue goes away. If you're having trouble navigating the menus to turn off geotagging between the app resetting, turn off your phone's gps. This will temporarily fix the problem until you can get into the camera settings to turn off geotagging and reenable the gps.

 

Hope this helps!

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Re: Thunderbolt Camera
gina7289
Novice
A friend had a camera problem and he got it replaced. Don't think memory had to do with it since he had a 32 gig card like we do. Maybe do a factory reset might work.
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Re: Thunderbolt Camera
gina7289
Novice
Now a days there isent techs at the story contrary to VZW rep here. They said everything really technical is over the phone now. Saving money I guess.
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Re: Thunderbolt Camera
Tboltaz
Novice

Go to Settings--->Applications--->Manage Applications--->click on "All" tab towards top--->Select "Camera"--->select "Clear data"---> Select "Ok"

 

Camera should work after this, hope it helps. You might need to repeat this step periodically.

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Re: Thunderbolt Camera
ZapSharon
Member

I followed your instructions and the camera is still blinking.  Any other suggestions?

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Re: Thunderbolt Camera
ArnettH_VZW
Verizon Employee

Hello ZapSharon,

 

 

If Tboltaz didn't work then I would recommend a factory reset on the device. After the reset is done, try to use the camera app and see if you still have the issue. Please reply to this post with your findings.

 

Thank you...

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Re: Thunderbolt Camera
gregmdusa
Member

I started experiencing the camera issue last night.  

 

The camera would just start blinking and eventually force close itself.

 

I had to remove the battery and it seemed to resolve the issue.

 

Then about 30 minutes later it started again.  I removed the battery again.

 

I started researching.

 

I read another post which said that turning of geotags within Camera, might help resolve the issue.

 

Camera --> MENU --> Geo-tag photos (set to off)

 

I've only been a Verizon customer for about 30 days, but I'm thinking of switching to another carrier.

 

With all the 3g/4g issues and the periodic reboots, I paid for great device and service..

 

However, I'm getting something worse than my old iPhone 3g on AT&T. 

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Re: Thunderbolt Camera
abunch4u
Member

It really bugs me to see this marked as "solved" to a solution that doesn't work!!!  And I called a tech who, barely researched it and said I HAD to do a factory reset to resolve it.  Found this message and IT IS the Geo-tag.  Unclicked it.  Problem Solved.  VERIZON - this is a documented issue, get it fixed!

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