I have gone through all of the steps. I am not the account holder, the number that I have is a number connected to the account. I have turned it off and back on, and done the factory reset. I'm out of ideas. Every time I try to make a call, a robot lady comes on and says "your mobile number is either not active or invalid".
Help?
maybe the account holder cancelled the line, or forgot to pay the bill?
did you remove the sim and re-insert it?
The account is still up in running, and paid on time. I had a phone up until yesterday that worked just fine. When I went through the process of activating it, the website said that with the sim card, I wouldn't need to call the *228 number or whatever it is. When it still wasn't working, I dialed it anyways, and I got the same error message. I have left it off for the past 30 minutes, and just removed the sim card and re-inserted it. I am still getting the error message. The bars at the top of the screen are even showing that I have service. I am stumped.
I looked this up after seeing your other thread, and I'm wondering if you will need to call the number listed in step 2 on this page (see link) to activate LTE service. Do you have access to another phone?
http://support.verizonwireless.com/how_to_use/activate_device/4g_lte_smartphone.html
(Yeah, you'll still see bars at the top -- my unactivated phones all show bars.)
Follow up that may help. I went into the main account, and clicked the option to "suspend/reconnect". It brought me to a page where I could select the phone from the account to suspend. The phone that I just connected to the account was grayed out (could not be selected) and it said "pending order" underneath the picture of the phone.
you need to talk to the account holder
sounds like they may be suspending the line
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