Spoke with tech support who confirmed that data service is down for some (but not all Thunderbolts). My wife's tbolt has been out since midnight. Rep stated no ETA, but there are issues network wide.
Anyone else experiencing a problem with their tbolt? My droid incredible is working fine.
i'm sure it depends on where you are. if the 4g network is down in your area, then you should turn off her LTE radio and turn on the CDMA radio only. There are ways to manually do this but i would suggest getting an app called Phone Info. it is designed to to allow you to easily switch from 4g to 3g only and back, on the thunderbolt. then, whenever the 4g network is having issues, she could just set it to use only the 3g network.
Have you by chance powered down and powered up the device?
Yes, device was booted and I also pulled the battery. As I mentioned previously, Verizon admitted there was a network outage but only for some thunderbolts. My incredible is working fine siting right next to my wife's device. We're not in LTE coverage where I live, just 3G.
Is anyone else seeing this? The tech support rep noted it's an entire network issue and service for tbolts has been down now for 15 hours. She said not all tbolt are affected, but there is a large majority that are.
I can see her statement making sens for 4G(LTE) service. But not 3G as it uses the same 3G towers and antennas as the rest of us, when not hitting an LTE tower. Makes me think a phone setting is incorrect. Maybe set to 4G service only. Go into SETTINGS>NETWORKS & WIRELESS and make sure Mobile Network is checkmarked.
Personally I would call tech support from another phone. Or do a master reset, if you have not added too much to the device.
budone wrote:I can see her statement making sens for 4G(LTE) service. But not 3G as it uses the same 3G towers and antennas as the rest of us, when not hitting an LTE tower. Makes me think a phone setting is incorrect. Maybe set to 4G service only. Go into SETTINGS>NETWORKS & WIRELESS and make sure Mobile Network is checkmarked.
Personally I would call tech support from another phone. Or do a master reset, if you have not added too much to the device.
BUt doesn't the thunderbolt require the SIM card even for 3G? So, if something was wrong with the SIM authentication system, this would make sense, service out for Thunderbolts but not for other phones.
Yes, I think something is up with tbolts and the SIM possibly. The tech support rep even stated that the outage on their end ONLY affects tbolts. I did call from my phone and we're now going on 16 hours with the outage. I'm going to call back in and see what the deal is. Her device has been working fine for over a week without any issues. Mobile data service is on. I've flipped the radio on/off and rebooted again (pulling the battery). I don't want master reset her device.
Is anyone else seeing this issue?
silver6055 wrote:
budone wrote:I can see her statement making sens for 4G(LTE) service. But not 3G as it uses the same 3G towers and antennas as the rest of us, when not hitting an LTE tower. Makes me think a phone setting is incorrect. Maybe set to 4G service only. Go into SETTINGS>NETWORKS & WIRELESS and make sure Mobile Network is checkmarked.
Personally I would call tech support from another phone. Or do a master reset, if you have not added too much to the device.
BUt doesn't the thunderbolt require the SIM card even for 3G? So, if something was wrong with the SIM authentication system, this would make sense, service out for Thunderbolts but not for other phones.
I dont think so. But I could very well be wrong. I believe the SIM is strictly for 4G. Even if that was the reason, wouldn't ALL TB's be DOA?
Just got off the phone. Tech support is useless. Still no ETA on the fix. Their network team is "looking into it" and reconfirmed they are working to resolve the issue as quickly as possible. 16+ hours isn't exaclty quickly in my book.
My wife got her phone yesterday. Worked initially but now no Internet service all day today. She spent 90 mins on the phone with Tech Support this afternoon and they never said a word to her about this being a "network wide" issue. Its 9:20pm and still no network connection.
Try to do a master reset and see if that gets you service again, it worked for a buddy of mine.. I think its werid that he had this issue and he bought it saturday as well..
(menu,settings,sd card, factory data reset)
I had to power down and back up on mine.
budone wrote:
silver6055 wrote:
budone wrote:I can see her statement making sens for 4G(LTE) service. But not 3G as it uses the same 3G towers and antennas as the rest of us, when not hitting an LTE tower. Makes me think a phone setting is incorrect. Maybe set to 4G service only. Go into SETTINGS>NETWORKS & WIRELESS and make sure Mobile Network is checkmarked.
Personally I would call tech support from another phone. Or do a master reset, if you have not added too much to the device.
BUt doesn't the thunderbolt require the SIM card even for 3G? So, if something was wrong with the SIM authentication system, this would make sense, service out for Thunderbolts but not for other phones.
I dont think so. But I could very well be wrong. I believe the SIM is strictly for 4G. Even if that was the reason, wouldn't ALL TB's be DOA?
No, 3G needs the SIM as well, check out, for example, this thread: http://community.vzw.com/t5/ThunderBolt-by-HTC/Htc-Thunderbolt-Sim-Card/td-p/447368
Since I am making up the explanation... it could be that "part" of a SIM authentication is down (e.g. some fraction of a distributed database) while the rest works. But, this is based on absolutely no knowledge of the real situation, just giving a possible explanation of how thunderbolts could be impacted while 3G phones are ok.
I am having problems also, I just got the Thunderbolt yesterday and it worked then but woke up this morning and the only way I can use it is to use my wifi connection. I thought it was just me.
Thanks for the imformation on the SIM being needed for 3G. I appreciate it!
I just got my tbolt last night. 3g with sim card. It has worked fine until about 2 hours ago, right after I charged the battery. I have done all the "fixes" recommended and nothing working. Must be "them"......Waiting on an answer. Does not make for good PR with a new customer
bbaumann wrote:I just got my tbolt last night. 3g with sim card. It has worked fine until about 2 hours ago, right after I charged the battery. I have done all the "fixes" recommended and nothing working. Must be "them"......Waiting on an answer. Does not make for good PR with a new customer
You did a master reset and are still having this issue?
It's a nation wide problem with the network so their is nothing anyone can do except wait
I just got the Thunderbolt as an upgrade at 17months for $124.99 and I am in a 3G area...... my date stopped working over 30hrs ago and still is not working.
Data comes back intermittently but you've got to be kinda persistant about it. For my phone (I'm in a 3g area not 4g unless I travel into Denver) whenever it says I have 4g I have no data connectivity. I have tried using that "phone info" program that was recommended earlier in the thread. After I just shut down 4g completely my phone works just fine. It seems to be some sort of issue when it's trying to transfer from 4G to 3G connectivity.
Possible solution to the data problems. Seems like the eHPRD that the Thunderbolt for simultaneous voice and data over 3G is having issues in some areas and reverting it back to EVDO Rev-A helps. http://forum.androidcentral.com/htc-thunderbolt/72724-problems-3g-data-dont-hard-reset-read-first.ht...
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