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Thunderbolt data service down

Spoke with tech support who confirmed that data service is down for some (but not all Thunderbolts). My wife's tbolt has been out since midnight. Rep stated no ETA, but there are issues network wide.

Anyone else experiencing a problem with their tbolt? My droid incredible is working fine.

Comments

AZSALUKI

i'm sure it depends on where you are. if the 4g network is down in your area, then you should turn off her LTE radio and turn on the CDMA radio only. There are ways to manually do this but i would suggest getting an app called Phone Info. it is designed to to allow you to easily switch from 4g to 3g only and back, on the thunderbolt. then, whenever the 4g network is having issues, she could just set it to use only the 3g network.

budone

Have you by chance powered down and powered up the device?

pinggolf

Yes, device was booted and I also pulled the battery. As I mentioned previously, Verizon admitted there was a network outage but only for some thunderbolts. My incredible is working fine siting right next to my wife's device. We're not in LTE coverage where I live, just 3G.

Is anyone else seeing this? The tech support rep noted it's an entire network issue and service for tbolts has been down now for 15 hours. She said not all tbolt are affected, but there is a large majority that are.

budone

I can see her statement making sens for 4G(LTE) service. But not 3G as it uses the same 3G towers and antennas as the rest of us, when not hitting an LTE tower. Makes me think a phone setting is incorrect. Maybe set to 4G service only. Go into SETTINGS>NETWORKS & WIRELESS and make sure Mobile Network is checkmarked.

Personally I would call tech support from another phone. Or do a master reset, if you have not added too much to the device.

scottl21

I just got the Thunderbolt as an upgrade at 17months for $124.99 and I am in a 3G area...... my date stopped working over 30hrs ago and still is not working.

bbaumann

I just got my tbolt last night. 3g with sim card. It has worked fine until about 2 hours ago, right after I charged the battery. I have done all the "fixes" recommended and nothing working. Must be "them"......Waiting on an answer. Does not make for good PR with a new customer

Slav

Data comes back intermittently but you've got to be kinda persistant about it. For my phone (I'm in a 3g area not 4g unless I travel into Denver) whenever it says I have 4g I have no data connectivity. I have tried using that "phone info" program that was recommended earlier in the thread. After I just shut down 4g completely my phone works just fine. It seems to be some sort of issue when it's trying to transfer from 4G to 3G connectivity.

PJNC284

Possible solution to the data problems. Seems like the eHPRD that the Thunderbolt for simultaneous voice and data over 3G is having issues in some areas and reverting it back to EVDO Rev-A helps. http://forum.androidcentral.com/htc-thunderbolt/72724-problems-3g-data-dont-hard-reset-read-first.html

Polska

After four hours online with a terrific service rep, after rebooting twice, after the phone (1 day old) started having other problems, I trekked the 90 miles roundtrip to get a replacement phone. The technician at Best Buy said the 4G network was being tested in this area which us causing problems. At first the device worked fine on 3G...........So today, new phone, no web. I do believe I will love this device once the network is up and running. We would not have spent the money if we could not do all it promises. They have given me two days credit for Saturday and Sunday; I intend to call everyday I am without a connection.

dannigrl24

I have the thunderbolt for an hr before it stopped working! i live in a 3g coverage area only and my connection stopped working an hour after i bought it. I travelled to a 4g area about 40 min away and had no trouble accessing the internet there. I've called verizon 5-6 times now with no updates and no help. I've done everything from battery pulls to changing settings and getting a new sim card. the sim card wouldn't initialize because my phone couldnt connect to 3g network. So i couldn't make calls or anything until i took a lovely 40 min drive to the closest 4g area. now that i can make calls again i'm back to harassing verizon support. they won't exchange my phone for a new device until my "critical ticket" has a resolution. which i've been told should happen ASAP since it's a "critical issue".

this is really unfortunate that they can't figure this out. they should have spent more time testing this product before going to market with it. I used to see verizon as the only choice for wireless coverage, but now it seems like they are trying to keep their head above water by going to market with products with such terrible bugs.

Anyone have any suggestions for me to get my tbolt up and running again??

Slav

If you can somehow manage to download the app called "Phone Info" it allows you to really easily shut down the 4G network and switch to all 3G. Once I shut down my 4G I haven't had any problems getting data connectivity.

Micki196

I did what you said and downloaded Phone Info, it worked so far as I now have 1x service but that is it. No 3g service since late Saturday night. Will be going to the Verizon store tomorrow as it is 60 miles away. Hope this can be fixed.

pinggolf

I can confirm the ##778# trick resolves the issue until Verizon fixes the eHPRD network. This has worked for my tbolt and my wife's.

Why isn't vzw tech support providing this information until the problem is resolved? At least it provides data service (yes, no simultaneous voice/data, but I'll take any data over a dead connection).

Here are the instructions from the link provided by someone in an earlier post:

##778# and hitting send in your dialer. The password is 000000. This will take you to your programming screen. Go to modem settings and then Rev A, change it to enabled and then hit the menu button on your phone and commit the changes. It will tell you to reboot and the problem will be fixed as you will now use the standard Rev A 3G networked used on all other Verizon 3G devices and of course if you have 4G it will use that if its available.

Magehunter

This worked for me also.

I just wished that when verizon started having this problem that they would had informed us about it. I am more mad about a problem that verizon knows about but does not tell us about than them having a issue. I understand them having problem but verizon keeping us in the dark is not how to run a business.

GimmeLTE

I, too, can confirm the ##778# trick gets you back on to 3g.

Thanks!

geneom1967

Thanks that did the trick now will I have to reset when network is fixed? Thanks so much was running out of days to decide keep or not and I love this phone when it does what its supposed to.. Thanks Thanks Thanks been dealing with support for 4 days and just kept telling me to wait till i see 3g on phone what service

pinggolf

I most certainly can't take credit for it. I just reposted the trick from a user on androidcentral.com. I logged a ticket with the VZW network team and received a voicemail from them last night. The issue still isn't fixed in my area (MA), so hopefully I'll get a little more insight when I give them a call this morning. I'll post an update if I learn anything new (I'm not hopeful).

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