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Thunderbolt losing all data connection

For the last couple of weeks my phone has started losing all data connection. I can still make calls, but if I want to surf the web, etc. I can't. I can just turn on my wifi when I'm at home, but why should I have to? Is anyone else experiencing this problem? I've pulled the battery and sim card but it still losing connection. Very frustrating!!!!!!

Comments

Wildman

There appears to be reports of another national 4G outage which is affecting a number of devices... My device has been dropping in and out of data coverage for last two days. My device is locked in 1X now and this is getting a bit of a pain but service has been working well for me so I am giving them time to resolve before I really react.

jmhoney

I hope I have your patience...it just seems as if its one thing after another.

Wildman

I feel you pain but I work in the networking field and understand issues do happen and keeping network at 100% all the time is a impossible scenario. I am not happy about the network issue because I use mine for work but at this moment the phone is still functioning so I still can contact customers and use wifi to transfer data...

I prefer to loose data for a short time than loose my network service for calls.

jmhoney

Very good points.

jmhoney

Well, i'm on my way to the Verizon store again, 2nd time in two days to see what kind of solution they have for my data issue. I'll post on here any answers I may receive!

jmhoney

Just did the dreaded "hard reset" to lose everything on my phone besides pictures and contacts... I've jumped for 4G to 3G, but doesn't seem to have lost connection yet.... We'll see..

Wildman

Strange mine went back to working the next day and has been working since, sounds like you may want to watch the connection as you start loading apps because if a hard reset resolved it then it sounds like a possible app or setting issue.

Also you did not loose your apps because they are on the market app when you log in and goto Menu / My apps

jmhoney

After the hard reset, my phone went back to losing data connection. Verizon is ordering me a new phone and should be here Tuesday. We'll see what happens. I will keep tracks on the app loading though.

ketchup201

Hey jmhoney. My thunderbolt is doing the same thing yours did. Can you post what happened and if your new phone fixed the issue? Thanks!

budone

I still say if you lose data connection, call ##778 go into edit mode, go to modem settings and disable eHRPD. I woke up yesterday to zero data, disabled it, rebooted and all has been fine since.

It cant hurt

pat3332

Since I updated to Gingerbread, Rev.A has been enabled by default and I still have problems dropping my data connection when tethering to my laptop at work. According to Verizon, I work in a strong LTE area, but I can only connect to LTE about half the time. I mainly seem to have this problem when tethering however. My speed also slows down when I'm tethered and connected to LTE. Still faster than 3G, but not by much.

crshinn

Same thing has been happening to me for weeks. I've resorted to just turning on the airplane mode and then turning off to reconnect to data. I've tried every other suggestion and nothing has worked. This is obviously just a crappy workaround but it's faster than restarting.

Good luck and let us know if it gets fixed.

Hopefully this gets fixed in the update coming soon but it's not mentioned in the feature list: http://support.verizonwireless.com/pdf/system_update/thunderbolt.pdf

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