Thunderbolt only has 2.6GB of internal memory available

FAUguy
Enthusiast - Level 3

I'm not sure if anyone else has noticed this, but the Thunderbolt was advertised and sold to have 8GB eMMC internal memory + 768MB of RAM + 32GB memory card. While the amount of RAM and the SD card are correct, there has been some debate (elsewhere) that the phone only has 4GB eMMC internal memory, or that if does have 8GB, that a lot of this is unaccounted for.

 

The reason this has come up is that the phone only shows about 2.6GB of available internal memory. I've been told by a few people that a lot of this space is used by the OS and other apps, but I find it hard to believe that such a "high end" device can only have 2.6GB available (with 5GB being used). Remember, this is internal memory (eMMC) is the space where most all apps are stored, as well as other app data, emails, contacts, etc. Only some apps are written to be saved to the SD card, and pics/vids/music are also stored to the SD card.

 

What makes this even more interesting is that the Motorola DROID X has 8GB of internal memory, but about 6.5 GB of that is free.

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Tidbits
Legend

Don't think so... If you look at all the information out there...

 

if it had a 4GB chip inside then how did they get the other .6GB... Their math must be terrible.  If you look at the partitioning space and then break it down it SHOULD be less than 4.0GB for it to be a 4GB eMMC, but they always come out with 4.6GB and that means it would have to be 6GB or larger to come out with those numbers.

 

It's HOW it's being partitioned rather than the chip itself.  They left EXTRA space that isn't user accessible.  Your phone can access it, but honestly if you use up 2.6GB of space you are doing something wrong.  Apps2SD for one thing helps out a lot.  You would need to have roughly about 220k contacts to use up 1/2 of 2.6GB.  ALSO the radio is MUCH larger than the Droid X radio.  eMMC as far as I remember can't be repartitioned, and having the extra space ensures if Android gets larger well increases our chances of having those updates.

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PJNC284
Master - Level 2

There was a post on twitter the other week that mentioned it was only 4 instead of 8 because of the way it was formatted.  Then there's also a pdf floating around with the specs that only lists 4.  Who knows what the heck is going on.

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annoni
Enthusiast - Level 3

The Android OS requires 5.52GB of the internal memory for basic operation. The user has 2.48GB to download applications and store email. Some Google Market applications can be downloaded and stored onto the pre-installed 32GB SD card.

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sammyboy405
Newbie

So we all know the Thunderbolt was advertised in having 8gig Internal and 32 External (microSD) 

So many posts have I seen with so many misleading and different responses to of which HTC is confused themselves.  Some say it was a misprint and there is only 4GB Internal others say there is 8gb.
Id like to post this output via a df command.
/dev: 305764K total, 0K used, 305764K available (block size 4096)
/system: 868792K total, 310400K used, 558392K available (block size 4096)
/data: 2705192K total, 271044K used, 2434148K available (block size 4096)
/cache: 433321K total, 16680K used, 416641K available (block size 1024)
/devlog: 21100K total, 4132K used, 16968K available (block size 4096)
/mnt/asec: 305764K total, 0K used, 305764K available (block size 4096)
/app-cache: 8192K total, 328K used, 7864K available (block size 4096)
/mnt/sdcard: 31154688K total, 1949184K used, 29205504K available (block size 32768)
/mnt/secure/asec: 31154688K total, 1949184K used, 29205504K available (block size 32768)
So A little Math Shows 4648125k  = Approx 4.6Gb 
Also a little more Proof If your still Hung up on there is 8GB of Flash.
cat /proc/partitions
major minor  #blocks  name
 179        0    4382720 mmcblk0
 179        1        500 mmcblk0p1
 179        2         64 mmcblk0p2
 179        3       4500 mmcblk0p3
 179        4          1 mmcblk0p4
 179        5      30000 mmcblk0p5
 179        6      12500 mmcblk0p6
 179        7       2048 mmcblk0p7
 179        8       3072 mmcblk0p8
 179        9       2048 mmcblk0p9
 179       10       1024 mmcblk0p10
 179       11       1024 mmcblk0p11
 179       12       8751 mmcblk0p12
 179       13       3072 mmcblk0p13
 179       14       3072 mmcblk0p14
 179       15       1024 mmcblk0p15
 179       16       8957 mmcblk0p16
 179       17        256 mmcblk0p17
 179       18       1024 mmcblk0p18
 179       19       1024 mmcblk0p19
 179       20       1280 mmcblk0p20
 179       21       8701 mmcblk0p21
 179       22       4096 mmcblk0p22
 179       23        256 mmcblk0p23
 179       24       2047 mmcblk0p24
 179       25     882687 mmcblk0p25
 179       26    2748416 mmcblk0p26
 179       27     447487 mmcblk0p27
 179       28       2047 mmcblk0p28
 179       29      21247 mmcblk0p29
 179       30        256 mmcblk0p30
 179       32   31166976 mmcblk1
 179       33   31162880 mmcblk1p1
#
4382720 mmcblk0 = 4.38GB
So Im not sure how Flash Memory works if its like regular hard disk there "Could" be some available space not added to the Partition. But im not very knowledgeable in that area.. 
I work with AIX servers all day and just knew a couple of places to look for diskspace.   And im siding on the fact that we indeed do not have 8GB eMMC We have a 4GB Internal eMMC.
Anyone else got something I Missed? Or hopefully a Correction to what ive found?
Now if indeed the Chip is partitioned for SLC, and is in a "Raid" Configuration if you will.  Then I can live with that..  But Verizon Did a poor Job, and basicly did a Bait and switch on that.  As they lured alot of people in with the 4G, and it having 40Gigs of space. Which we later found out that was not the case.
Id like to just see something from Verizon saying  yes..  It was a misprint etc..  there is an 8Gig Internal Chip in there but its formatted differantly.  etc... etc...   
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annoni
Enthusiast - Level 3

 


annoni wrote:

The Android OS requires 5.52GB of the internal memory for basic operation. The user has 2.48GB to download applications and store email. Some Google Market applications can be downloaded and stored onto the pre-installed 32GB SD card.


Despite the disbelief that seems to pervade many responses, The chip is actually 8GB

 

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Tidbits
Legend

Sammyboy look at your numbers:

 

4.6GB > 4.  If it was exactly a 4GB chip then your total capacity would be less than 4.  4,000/1024 = 3.90GB.  So all those numbers you are pulling goes OVER a 4G capacity so therefore it CAN NOT be a 4GB chip inside.  It is psyically IMPOSSIBLE unless the information is compressed and as it is already known it isn't.  Also our radio is much larger due to another radio.  I believe the Droid Incredible radio is around 300MB while some people claim ours is closer to 700MB(I haven't seen anything to prove or disprove this).

 

Now if we look at it.  We should have roughly 7.8GB of total space.  Take into account that they may have had some extra space somewhere for future update proofing. I can see why we have 2.6GB of user space.

 

If they did a raid style it's still NOT a bait and switch.  Bait and switch is where they give you something else than what you paid for.  Buy a mustang and get a pinto.

 

You bought a phone with a 8GB eMMC, and got a phone with 8GB eMMC.  Regardless of what is user accessable or not.

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FAUguy
Enthusiast - Level 3

Here's where the Verizon Wireles Developer site says the Thunderbolt has 4GB of internal memory. But I'm not sure how accurate it is, as it also has 16GB listed for the external memory, which is really 32GB.

 

 

http://developer.verizon.com/jsps/devCenters/DeviceDB/Landing_Pages/HTCThunderbolt.jsp

 

http://developer.verizon.com/downloads/OEM_PDF/HTC_Thunderbolt.pdf

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sammyboy405
Newbie

yea I Saw all that..   Which leads me to believe HTC and Verizon have no clue who has what. and what was delivered.

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Tidbits
Legend
Your math is terrible. If it wad a 4GB chip inside when you poll the partitions it should show LESS than 4GB. So far the numbers you have shown is greater than 4GB every time. For you to have more than 4.6GB it would have to be at least greater than 6 GHANA of total space. So the 4GB internal can't be correct.
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troadey
Newbie
Yes we did by a phone with 8gb however, they advertised it as usable memory. They are trying to get iPhone users over to HTC . So that is a bait and switch when u advertise it as available memory .
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Tidbits
Legend
Sorry man it wasn't even advertised as it being completely accessible. All the advertising wad about it having a 8GB eMMC and nothing more. I believe you assumed it would be without looking.
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androidburn
Newbie

Tidbits, I just looked at all the marketing that came out and even the manual. There is absolutely NOTHING listed about the internal memory storage whatsoever. I don't think I've ever seen anything like this before - there are no specifications in the manual either. Fascinating. The complete lack of any spec for RAM makes me wonder whether some crafty person said "let the street provide the wrong information and we just won't say anything and won't be responsible for the overhyping." Oddly enough, their entire sales and support staff is absolutely convinced it has 8GB of internal memory and raves about the 40GB of storage. 

 

In the store, every sales employee says exactly what has been on the street for months -- the device has a huge 40GB of storage, no different than the Incredible if you had one, 8GB of internal memory less the amount lost to standard formatting. I've had calls with Verizon Wireless and went into the store -- they insisted this will be fixed with a software update and I should hold onto the phone. At the end of the day, the representations made by employees of the company are the only thing that matters. 

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Tidbits
Legend

 


androidburn wrote:

Tidbits, I just looked at all the marketing that came out and even the manual. There is absolutely NOTHING listed about the internal memory storage whatsoever. I don't think I've ever seen anything like this before - there are no specifications in the manual either. Fascinating. The complete lack of any spec for RAM makes me wonder whether some crafty person said "let the street provide the wrong information and we just won't say anything and won't be responsible for the overhyping." Oddly enough, their entire sales and support staff is absolutely convinced it has 8GB of internal memory and raves about the 40GB of storage. 

 

In the store, every sales employee says exactly what has been on the street for months -- the device has a huge 40GB of storage, no different than the Incredible if you had one, 8GB of internal memory less the amount lost to standard formatting. I've had calls with Verizon Wireless and went into the store -- they insisted this will be fixed with a software update and I should hold onto the phone. At the end of the day, the representations made by employees of the company are the only thing that matters. 


 

You further prove my point.  You do have 40GB of total space.  They may have raved about the internal storage, but they not once mentioned you could use all of it, and it's SAFE to assume you won't use all of it as things are always loaded.  Sorry, but it seems more like someone looking to complain about something.  IF it bothered you that much return the device.  Nothing is stopping you from doing so, but yourself.

 

We can go on and on about this, but it has always been this way since the very first computer designed.

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RobB772
Contributor - Level 3

Tidbits.....Perhaps you would be more upset about this usage of internal memory if you had the Thunderbolt! I notice your devices are listed as 2 iPhone4's and a D2G.

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Tidbits
Legend

 


RobB772 wrote:

Tidbits.....Perhaps you would be more upset about this usage of internal memory if you had the Thunderbolt! I notice your devices are listed as 2 iPhone4's and a D2G.


 

No I wouldn't be hell bent.  If it bothered me this much I would have returned it.  Take my money back and my upgrade back and wait for something else.  I have been in the IT field for nearly 20 years, and I see no difference as what the industry is doing.  People have not shown something that dictates otherwise.  Why are people not in an uproar at the fact other device manufacturers do the same thing.  Everyone one has less user space than what they actually advertise these devices have.  The Droid 2 Global has 16GB on board, but not all of it is user accessible...  I am not bothered buy it, and when I was using it MOST of my data was on the SD card.  I believe with most apps being less than 7MB and few games sitting larger there's plenty of room even sitting at 2.6GB.  Most of the games tend to give you 1/2 or less of total and put the rest on your SD card.  Let's Golf, Rock Band, and such for example.

 

Also my cousin does have a TB, and if you want I can take a short video of him stating 2.6GB doesn't bother him.  I thought about buying one outright and my decision about not buying one wasn't based on "user space", but more in line the polished aspect of the OS.  I knew it had 2.6GB of internal memory, but also has 32GB of external in which most of your user data will, and should end up.

 

Edit:

I would like to point out based on the original post.  What you guys are complaining about HAS nothing to do with if you believe you should get more or not.

 

He claims the TB has a 4GB eMMC and his own math contridicts him.  4.6 and 4.3 are greater than a 4GB eMMC.  It should be somewhere around 3.6.  One shows 1GB more than what his max capacity should be, and the other 700MB over what the max capacity should be.  So it CAN'T be a 4GB eMMC.

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RobB772
Contributor - Level 3

If your only answer is to return things maybe you've never heard of the adage that "the squeeky wheel gets the grease"

I could root this device in under an hour but that would void my warranty and jepordize OTA fixes. I too understand the technology, I started my career in electronics when computers and communication equipment were wire wrapped circuit boards and have spent recent years in the high speed digital electronics field (41 years total)

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Tidbits
Legend

 


RobB772 wrote:

If your only answer is to return things maybe you've never heard of the adage that "the squeeky wheel gets the grease"

I could root this device in under an hour but that would void my warranty and jepordize OTA fixes. I too understand the technology, I started my career in electronics when computers and communication equipment were wire wrapped circuit boards and have spent recent years in the high speed digital electronics field (41 years total)


 

How often does the squeeky wheel gets the grease?  Money talks more than a squeeky wheel.  So far I see a lot of complaining throughout the Android world and I see people waiting months to years for something to change.  I guess it isn't working don't you think?  It's been 3 years and it's time for a different aproach.

 

Since you been in this field for 41 years total then you should know what I am talking about.  Regardless what manufacturer out there the max capacity is ALWAYS shown and advertised.  Does that mean all of it is always user accessible? 

 

Actually rooting doesn't jepordize OTA fixes.  You will get them regardless.  You will get the source code(most android manufacturers provide them), and chances are you will be updated faster than OTA and be higher up in the food chain.  Right now you can up 2.2.3, or 2.3 on your device if you are rooted, but what is the TB on? 2.2.1...  How long do you think it'll take before we get 2.2.2, 2.2.3, or 2.3.

 

I am already playing with the TB kernel source code and porting over 2.3 for my cousin.  I would try and fix the 3G/4G bug, but where I live there is no 4G close enough, and my cousins TB isn't always here so I not even going to bother with it until the source is released for it, and I will add it to my 2.3 rom for my cousin.

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PJNC284
Master - Level 2

meh, it takes a lot less time than that.  And if I were concerned about OTA fixes, I wouldn't have gotten Android.  Before the Thunderbolt, I had the Fascinate and it took forever for them to "officially" fix the gps issues.  And they still don't "officially" have Froyo eventhough it's been available through other channels for almost a month.  That's neither here nor there though.  I have the Thunderbolt and can't say that I'm really concerned about where those other GB's went.  I have everything on internal storage and still have plenty of space.  It should be more than enough for most people and for the others there's always the 32GB sd card.

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androidburn
Newbie

Tidbits conveniently ignores the part of my statement where Verizon Wireless employees are saying that user accessible storage will be *fixed* -- acknowledging there is a problem and even they believed that "user accessible storage" was 8GB less standard formatting. As you put it, if he bought the phone he'd be screaming like a little girl who skinned her knee. But since he's not apparently affected, he'll argue that a four cylinder Chevy engine put into the body of a Rolls Royce and sold as "a Rolls" is still "technically" a Rolls Royce. Won't get through life very far with that mentality, at least not without a courtroom getting in your way!

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Tidbits
Legend

 


androidburn wrote:

Tidbits conveniently ignores the part of my statement where Verizon Wireless employees are saying that user accessible storage will be *fixed* -- acknowledging there is a problem and even they believed that "user accessible storage" was 8GB less standard formatting. As you put it, if he bought the phone he'd be screaming like a little girl who skinned her knee. But since he's not apparently affected, he'll argue that a four cylinder Chevy engine put into the body of a Rolls Royce and sold as "a Rolls" is still "technically" a Rolls Royce. Won't get through life very far with that mentality, at least not without a courtroom getting in your way!


Says who? a lowly tech?  If thatt was true then why doesn't HTC or Verizon as a company make a statement?  Right... The "news" sites would be all over it, but I randomly see someone say "A tech told me it will be fixed."  I'd hold onto that statement like i'd hold onto a viper.  If I were you I'd wait for an official statement. 

 

 

As far as a chevy engine in a royals royce...  yes it would still be a royal royce...  simple being if it was advertised as having a chevy engine it would still be.  If not there is a bait and switch, but as I already pointed out based on the initial post you bought a device with a 8GB eMMC and that's what you go regardless of what's user accessible.  That's the industry standard and no IT guy can deny it.

 

As a side note most of this stuff is off topic.  The topic is to whether or not the TB has a 4GB or 8GB eMMC.  As I have already pointed out and proved based on the evidence presented that if it had a 4G eMMC then we'd have 3.6GB if we take out the usual amount for Android we'd have 2.XGB of user space without factoring bloatware, and the radio being larger in size which should give us close to 2GB of empty space. The earlier chart shows there is at LEAST 4.6GB of partition space known(There could be hidden partitions) which already points out we have something LARGER than a 4GB eMMC(as how can we have 4.6GB of space when a 4GB max capacity is 3.6)..  They don't make a 5, 6, or 7GB eMMC so it has to be a 8.

 

So far complaining hasn't been working...  Just look around... There is 100x more complaints about Android so I don't see how complaining some more is going to help.  I am willing to bet if 100K people bought the TB and then 90K people returned their TB because of these issues that it would be fixed quicker than complaining about it for a few months.

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