It saddens me to have to write this, but I have recently become very disappointed in not only the HTC Thunderbolt, but in Verizon Wireless as well. I anxiously awaited the Thunderbolt and went as soon as it came out and purchased it. I loved it since then, which was a year ago, until the past 2-3 months. It started to be very difficult to charge. I called, and Verizon sent me a used replacement and battery. They replacement constantly restarted without me even touching it, and I called Verizon, and again, they sent a used replacement. The used replacement seemed fine- but then I noticed that it never fully charged, and the battery drained so unbelievably fast. I called, and they sent me a replacement battery. SAME thing.
I am a single mother and commute to work an hour and 15 minutes each day. I need a reliable phone, and for the $147 per month I pay and my 9 years as a Verizon customer, I would have expected that Verizon would be more helpful to solve a problem that is theirs or HTC's.
I pay $6.99 for Asurion, so total spent now with the Thunderbolt would be over $90, and when I looked into just filing a claim, learned it would cost me another $99 for the deductible. I paid more ($200 +) for my brand new thunderbolt that I would have to pay for yet another used one. No sir.
Does anyone know how to calculate how much it would cost for me to terminate my contract if it doesn't end until 5/12/13?
Thank you
