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Thunderbolt screen black
Shenitataylor
Member

My thunderbolt phone screen is black.  The phone still rings and I can hear notifications coming through.  Any ideas?

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Re: Thunderbolt screen black
vzw_customer_support
Customer Support

Hi Shenitataylor:

How frustrating! Please pull out the battery and let us know if that fixes it. If not, contact the warranty center at 866-406-5154 or follow/DM me ( MikeS_VZW ) with your contact information, and I'd be happy to resolve this.

Regards,

MikeS_VZW
Follow us on Twitter @VZWSupport

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Re: Thunderbolt screen black
darkchildx8
Member

I tried taking my battery out still have a black screen on my HTC Thunderbolt. Can you assist me in getting my phone back up and running?

Mel

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Re: Thunderbolt screen black
vzw_customer_support
Customer Support

Rats! I'm really sorry to hear that, darkchildx8! It sounds like your problem is beyond the healing powers of a battery pull. I suggest we get a replacement out to you. Follow/DM me ( ChaunceyM_VZW ) with your contact information, and I will contact you and get this resolved.

ChaunceyM_VZW

Follow us on twitter @VZWSupport

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