My thunderbolt phone screen is black. The phone still rings and I can hear notifications coming through. Any ideas?
Hi Shenitataylor: How frustrating! Please pull out the battery and let us know if that fixes it. If not, contact the warranty center at 866-406-5154 or follow/DM me ( MikeS_VZW ) with your contact information, and I'd be happy to resolve this. Regards,MikeS_VZWFollow us on Twitter @VZWSupport
I tried taking my battery out still have a black screen on my HTC Thunderbolt. Can you assist me in getting my phone back up and running?
Mel
Rats! I'm really sorry to hear that, darkchildx8! It sounds like your problem is beyond the healing powers of a battery pull. I suggest we get a replacement out to you. Follow/DM me ( ChaunceyM_VZW ) with your contact information, and I will contact you and get this resolved. ChaunceyM_VZWFollow us on twitter @VZWSupport
