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Unable to pull ANY updates

I've had my Rezound since it debuted, and I love the phone. Gorgeous screen, great audio, and solid tech specs. My only complaint is I have a complete inability to pull any updates whatsoever. I've seen that people got an update a few months back that gave 5 service bars and put the software up to 2.01.605.11. I never received this update, and because of that I dont meet the prerequisite to install the ICS update. I've factory reset my phone--losing everything that wasnt backed up in the process--and still cant manually pull any updates. Has anyone had a similar problem and come up with a solution? Here's a screenshot I took last night...

Comments

demmo86rt

I'm wondering if the original update hasn't been pulled from their servers (due to an assumption that everybody got it already), leaving you like a stick in the mud. I have heard of people getting warranty exchanges due to not receiving upgrades, so you may want to call tech support and see if they can help.

Verizon_Support

PatrizioD, I’m glad you’re happy with your Rezound and I want to ensure we can get it to receive updates! I noticed on the screenshot you included, the device is connected to a WiFi network. Have you tried to pull the updates while connected to the Verizon Wireless 3G/4G network? I would also ensure the device has the most current Preferred Roaming List (PRL) to ensure it’s not outdated. This is done, simply, by removing & reinserting the SIM card. http://goo.gl/Q1AfG Then try to pull the update again. http://goo.gl/Rn0T4 Let me know how this works out for you. Thanks!

AnthonyTa_VZW

VZW Support

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losvaldez

I feel your pain. I can't pull the ICS update. Customer service said "Be patient.. Ten days after release you can pull it by checking manually from your phone." Never happened. Customer service put in a request to force the update and would take up to 5 days (which I was previously told was not possible and had to wait the 10 days). Day 2 and still nothing. I was told this does not warrant a replacement as the TEC coverage is only for last or damaged phones and the warranty only covers a manufactures defect. I guess software issues fall under None of the above.

PJNC284

If none of that works, there's a RUU floating around that can be manually flashed in hboot. It will wipe everything but will get you on the current ICS.

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