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Update Problems

Since the update I have not been able to receive text messages and the phone runs so slowly; I called and live-chatted Verizon but neither fixed the problem.  Does anyone know how to fix it, please?

Re: Update Problems
Customer Support

Hey there bigbund,

I am glad to hear that you were able to complete the software update, although I am concerned to hear that it is giving you some troubles.  Software updates should keep your phone up to date and running smoothly and I want to make sure yours remains fully functional.

Are you using the stock text messaging application? or a Third Party? If you are using a third party, please uninstall it and try using the stock text messaging application.

As for the phone responding slowly, please try the following steps below:

1. Clear cache from applications - This can be done under settings>Apps >Downloaded Tab. Customer can sort by size and clear the cache for the applications.
2. Update applications from Play Store - This can be done under Play store application.
3. Move applications to the SD card - Some applications can be moved to SD card. To do this, customer should go to Settings > Apps > SD card tab > Move to SD card.
4. Uninstall applications from the device - To uninstall unwanted applications, customer should go to Settings > Apps > Downloaded Tab. Now select the application and click Uninstall.
5. Clear out text messages.

Let me know if this speeds things up and if you start to recieve text messages.

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Re: Update Problems

Thank you Nick

The Verizon Wireless system is broken. I reported it again today, using the menu provided, but I doubt I will hear back from you on my phone. I haven’t checked my bill, but I hope I am not being charged for messages people are sending me that I am not receiving.

I am also using Messages for Android – the front cover says version 2.0.0000.567366, though on the next page it says : version 3.5.2220183033.463976 It came with the phone

I will try what you said and get back to you.