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Update was there, now it's gone!

My thunderbolt kept getting the update new software is now available, I would try to download and get an error message. Today, I attempted to download the update and when it checks for updates get the "no new updates available," what gives? I called Verizon support and was told to reboot, which I did and still same issue. The tech said she has no idea where the update went that it's an HTC issue. So, is the update coming to my phone or not? I recently had it factory reset so that's not the issue, the cache is cleared (I assume, since everything was reset). So, should I just forget about the new upgrade and stick with 2.11.605.9 version that I have installed?

Comments

Topowest

Thank your lucky stars your phone wasn't ruined by this update. I'm guessing there were so many problems that HTC and or Verizon pulled the update at least I hope so. Pretty bad for those who already got it because there's no way to go back.

averagejoe1

Maybe you are right. I also have not been able to get the update but I just recently activated the phone with a new sim. It states their is no updates available. I wonder if a fix or better update is coming soon?

The problem for me is the phone is stuck with 2.2.1 so 90% of the apps I have purchased I can't install. It seems like it's a lose-lose either way :smileysad:

Ann154

averagejoe1 wrote:
Maybe you are right. I also have not been able to get the update but I just recently activated the phone with a new sim. It states their is no updates available. I wonder if a fix or better update is coming soon?
The problem for me is the phone is stuck with 2.2.1 so 90% of the apps I have purchased I can't install. It seems like it's a lose-lose either way :smileysad:

If your phone still has Android 2.2.1 on it, you have a bigger challenge to even get the ICS update.

averagejoe1

I don't understand why it says no updates available when I don't even have gingerbread? I hope I am not out of luck.

Verizon_Support

@Capricorn01

I appreciate you bringing this to the attention of the forum. I'm terribly sorry to hear that you have experienced a difficult time downloading this particular update. The software update can take 3-4 weeks to be pushed to a device after the software update has been released. At this time, I would then suggest attempting to pull the software update to the device by heading into Settings > Software Update > Check New.

In addition, keep in mind that the software update will not be able to uploaded while roaming. If you are roaming you will need to connect to a Wi-Fi signal.

YosefT_VZW

VZW Support

Follow us on Twitter @VZWSupport

Capricorn01

I appreciate your help.

1. I am at home and not roaming, also those are the steps that I have been taking. Settings > software update >check new > accept > wait....download failed. Perhaps that's a good thing as:

2. My husband had his update go through and now his phone random calls numbers. When he attempts to dial a number, nothing happens.

3. I dial him and it goes no where, no voice mail, just rings.

4. Cell was fine before the update that occurred 24 hours ago on his phone.

5. Looks like this update has made his cell useless. What are the steps to correct this?

jedikrem

I'm having the same problem!! I recently bought the phone, got a new SIM card for it, and when I check for updates, it simply says "No updates available." I'm also running android 2.2.1. What gives? Shouldn't I be able to update to at least 2.3.4?

Capricorn01

As of today, Feb 27, still no update, but some days it does show up and try to download. The phone will randomly state "update starting" and I hit "okay" and nothing. Which is fine considering the issues my husband is having. Last night we were in the living room when the house phone rang, I looked at the caller ID and asked him "Are you dialing our home from your cell?" he replied "Does it LOOK like I'm on my cell phone!" His phone is doing random phantom dialing while right next to us. Battery has been removed, rebooted, not roaming. Just has a mind of its own.And he doesn't receive calls or text messages until HOURS after they have been sent.

In the meantime I go to software update -> new software update from Verizon shows up with ok - defer - reject. Hit Ok and "Error, DOWNLOAD FAILED" I am alright with that, just stop trying to send it to me, especially with the nonsense that is going on with my husband's cell phone after the update.

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