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I'm SICK AND TIRED of this phone, or should I say the crappy software updates they keep dropping on it. EVERY update creates a NEW screw up. Gingerbread has brought back not only random reboots but also lock-ups during use, of EVERY function on it. I've had it lock up when I'm texting, emailing, surfing, gaming and talking. This is unacceptable for a $300 phone that you are locked in to for 2 years. The number one culprit that seems to lock it up is an app you can't get rid of, Sense UI. HTC/Verizon have really dropped the ball on this phone. The ONLY people I know that are having good results with this phone are those who have rooted it. Once they strip off the bloatware, they have a phone that is exceptionally powerful and works well. Anyone who leaves it stock and allows the OTA updates has had nothing but frustration. I've TRIED to give you guys every opportunity to fix it but with a phone that now reboots or locks up 20-25 times a day, I've had enough. I COULD root it but I should not have to root a phone that I paid this much for just to make if functional.
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I agree. I COULD root mine as well, but why should I have to?? Why should I have to be the one to make my phone work?? Biggest waste of money ever!!
And now I have to steal my hubby's upgrade to get a new phone, when I just stole it in Sept to get this thing!!
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Well, they keep deleting the link to the online petition I posted but if you are as frustrated with the Thunderbolt as I am, at least +1 this thread and search for other social networking locations where other customers are voicing their displeasure and requesting a recall or an option of swapping for a working phone.
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they won't be taking mine from me. LOVE IT!!!!!!! have you had it replaced?
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They knew that this phone would be a disappointment.
When I went to buy my phone it was when they had the 230/1yr 200/2yr pricing.
I wanted the 1 year, made that clear the entire time.
Go to check out and he says that for 230 I can get a case and screen protectors also. Sweet, I thought. He put me on the 2 year agreement. I noticed this as I was walking out the store. Manager said it was too late to do anything.
I used to recommend Verizon to everybody because of their customer service. Not so much any more
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chuck07 wrote:They knew that this phone would be a disappointment.
When I went to buy my phone it was when they had the 230/1yr 200/2yr pricing.
I wanted the 1 year, made that clear the entire time.
Go to check out and he says that for 230 I can get a case and screen protectors also. Sweet, I thought. He put me on the 2 year agreement. I noticed this as I was walking out the store. Manager said it was too late to do anything.
I used to recommend Verizon to everybody because of their customer service. Not so much any more
You do realize that there was a buyer remorse period (I believe it is 14 days for most). You could have returned the phone at any time during that period, no questions asked and gotten out of your contract.
You said you noticed it as you were checking out, you could have cancelled right then.
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It was when I was walking out.
I asked about that and the manager told me that I could not buy the same phone after returning it and it would be a $35ish restocking fee.
So I would have to pay at least $70 to fix what they messed up.
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Actually no... You could have had them change it while you are there without the stocking fee. They messed up and they could have credit that. I have had that happen before a while back where I bought a phone outright and they tacked on 2 year agreement. I went back the next day when I noticed it and got it corrected.
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chuck07 wrote:It was when I was walking out.
I asked about that and the manager told me that I could not buy the same phone after returning it and it would be a $35ish restocking fee.
So I would have to pay at least $70 to fix what they messed up.
That sounds like a situation that you handled incorrectly because if I received something I did not request or ask for and I notice it that soon I can guarantee that I wouldn't have walked out without it corrected.. But you do realize that the 1 year contract has been pulled for some time now so when the TB was released I don't believe it existed any more anyway.
Also since you just bought the device and havent even used the device I am sure if you talked to the right person you could have got that resolved if it was possible... Since you accepted the situation you shouldnt be surprised the outcome..
No Disrespect but stating facts... I usually can work with any situation but when you force something on me you may see a diffrent responce. You get what you allow.