VZW Rep told me that Thunderbolt is NOT getting the 2.3 update?!

[skerfan2284]

I spoke with a VZW tech rep today, and he told me that the Thunderbolt is not on the list of phones to get the update! Is this true?

[Tidbits]

I love how things are lost in translation...

1.  Thunderbolt will get 2.3.X there is already leaks for 2.3.X.  HTC has already expressed the Thunderbolt will get it.

2.  There is no list with any carrier on which devices will get any update.  It all starts with the MANUFACTURER.  When the manufacturer gives the code then it's Verizon who will FOTA it when it passes all the checks...  Then it'll end up on the list and the low techs will know about it.

So don't worry about it.  It'll come when it's ready...  Starting to sound like the Fascinate update that people believed it would never come........ 

[AZSALUKI]

please don't compare it to the fascinate.....which took about a year to get froyo....lol  i don't want to wait a year...lol

[#4 · Accepted solution]

Tidbits,

Hi there! I wish we had an exact date for the Gingerbread update to the Thunderbolt.  I really do.  We typically get notified by HTC and our product team about one day before a release begins.  This is to ensure as many unforeseen roadblocks can be avoided. There can be delays as well, so the date is not given weeks or months in advanced. Our product teams have a strong focus on getting the software released as soon as possible.  

I can assure you that we will make it known, loud and proud, as soon as we get official word!

Thank you!

[mdram4x4]

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AdamE_VZW wrote:

Tidbits,

Hi there! I wish we had an exact date for the Gingerbread update to the Thunderbolt.  I really do.  We typically get notified by HTC and our product team about one day before a release begins.  This is to ensure as many unforeseen roadblocks can be avoided. There can be delays as well, so the date is not given weeks or months in advanced. Our product teams have a strong focus on getting the software released as soon as possible.  

I can assure you that we will make it known, loud and proud, as soon as we get official word!

Thank you!

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1 day notice from htc? please verizon has the release months for testing prior to release.

heck there is an leaked copy of an official gb release out there for the fascinate, so i know there is something in the works for the tb

verizon is just horrible at communication

why cant they say "we are currently beta testing it from htc"  or something similar

[kclc111]

That doesn't mean that the product team/developers can't release the general information such as round-about, hopeful, or expected dates. 

Anyhow, I've got a theory that is inline with what I think Verizon's marketing practices have been.  It is just a theory though.

Verizon is waiting to push the GB update until after it releases its next line of 4g phones such as the Bionic.  It is trying to curb new customers from purchasing a lower priced phone, with the same OS and similiar capabilities like the Thunderbolt.  The Q2 rumor-date that most of you are familiar with has come and gone, without so much as a peep publicly. 

My only point is that my $500 alarm clock doesn't work because my phone shuts its self off in the middle of the night.  Instead of replacing my phone with another that I know will have the same issue, I remain waiting patiently for the day Verizon publicly announces when they will push the OTA update with GB or at least a fix for my phone.  Do you think a Verizon Rep should write me a excuse-note for my boss next time I am late? 

Much like they did with releasing the Thunderbolt after the Iphone, I believe they are holding Gingerbread until after they release their next line of 4G LTE phones, such as the BIONIC, probably preloaded with Android 2.3.#.  If I had to put money down on when the update comes, I would say a week after they release the Droid Bionic, to keep customers from purchasing a lower priced Thunderbolt running the GB update.

I do like my phone when its working smoothly, but I don't like Verizon's policy of not updating information to their consumers.  I think most customers would prefer  to know what is going on with their products instead of being for the most part ignored. 

[AZSALUKI]

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kclc111 wrote:

That doesn't mean that the product team/developers can't release the general information such as round-about, hopeful, or expected dates. 

Anyhow, I've got a theory that is inline with what I think Verizon's marketing practices have been.  It is just a theory though.

Verizon is waiting to push the GB update until after it releases its next line of 4g phones such as the Bionic.  It is trying to curb new customers from purchasing a lower priced phone, with the same OS and similiar capabilities like the Thunderbolt.  The Q2 rumor-date that most of you are familiar with has come and gone, without so much as a peep publicly. 

My only point is that my $500 alarm clock doesn't work because my phone shuts its self off in the middle of the night.  Instead of replacing my phone with another that I know will have the same issue, I remain waiting patiently for the day Verizon publicly announces when they will push the OTA update with GB or at least a fix for my phone.  Do you think a Verizon Rep should write me a excuse-note for my boss next time I am late? 

Much like they did with releasing the Thunderbolt after the Iphone, I believe they are holding Gingerbread until after they release their next line of 4G LTE phones, such as the BIONIC, probably preloaded with Android 2.3.#.  If I had to put money down on when the update comes, I would say a week after they release the Droid Bionic, to keep customers from purchasing a lower priced Thunderbolt running the GB update.

I do like my phone when its working smoothly, but I don't like Verizon's policy of not updating information to their consumers.  I think most customers would prefer  to know what is going on with their products instead of being for the most part ignored. 

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lower priced? they are still selling them for $250. how much do you suppose the bionic will cost??? 

i'm going to throw out my own crazy theory. maybe....just maybe.....they haven't fixed the issue. and maybe they are actually having problems fixing it. maybe they don't want to push another bad update. the rumors were that they have been testing it since the end of june. maybe they figured out that their update is no good, and it's back to the drawing board. people are running leaked versions of GB and still having the reboot issue.

[Sborden]

@Azsaluki

While most of the time i agree with your posts, this one not quite.

If they are still having issues with getting GB to run on the Tbolt maybe their developers should be fired.  I know for a fact that there are several ROM's out there with no reboot issues, so why is it that XDA developers can get things to work but the "Developers" at HTC cant?  I am all for thorough testing, but cmon GB has been out what 9 months already?

{edited to comply with Terms of Service}

[PJNC284]

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Sborden wrote:

If they are still having issues with getting GB to run on the Tbolt maybe their developers should be fired.  I know for a fact that there are several ROM's out there with no reboot issues, so why is it that XDA developers can get things to work but the "Developers" at HTC cant?  I am all for thorough testing, but cmon GB has been out what 9 months already?

If i wasnt afraid of bricking my Tbolt i would be rooting and custom ROM installing as we speak, but i am not willing to take the chance on Rooting and Rom just yet.

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Considering I have run the GB roms and newer radios and still have reboot issues in a specific area that was plagued with them before, I'm going with the issue IS NOT fixed.  Most of those reporting no reboots are likely in an area where it wasn't an issue to begin with or aren't paying close enough attention.

[AZSALUKI]

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PJNC284 wrote:

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Sborden wrote:

If they are still having issues with getting GB to run on the Tbolt maybe their developers should be fired.  I know for a fact that there are several ROM's out there with no reboot issues, so why is it that XDA developers can get things to work but the "Developers" at HTC cant?  I am all for thorough testing, but cmon GB has been out what 9 months already?

If i wasnt afraid of bricking my Tbolt i would be rooting and custom ROM installing as we speak, but i am not willing to take the chance on Rooting and Rom just yet.

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Considering I have run the GB roms and newer radios and still have reboot issues in a specific area that was plagued with them before, I'm going with the issue IS NOT fixed.  Most of those reporting no reboots are likely in an area where it wasn't an issue to begin with or aren't paying close enough attention.

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yeah....i've seen a number of varying experiences.....but most of the users (GB) i've seen still have an issue. i've seen quite a few that report that it is better than it was....and some that now say they have no more reboots....but i've seen MANY more that continue to experience the reboots.

and who knows.....verizon tends to pay very little attention to their HTC products (before the tbolt you were hard pressed to have ever even seen and htc commercial for verizon....and the accessories??? not many). maybe they are intentionally holding off. maybe they just don't care. i'm still inclined to believe that they are working on it and just haven't got it fixed. maybe i'm a sucker. i just don't see how upsetting this many customers intentionally would make any kind of business sense.

[abdiziriel]

Actually Verizon sucks when it comes to replace equipment. I bought the TB on May 1, and when the update came out it was already 2 weeks and they didn't want to replace for another one. They said it was HTC problem, not theirs and they were working on a fix. Over two months working on a fix makes me think how good they are on this. After all waiting decided to flash a custom ROM. The first ones were causing the same rebooting issue. Then I got the leak mr2 radio, flashed it with a new GB ROM and issues are gone. Custom ROMs always has some minor issues, but they are really minor. Better than having rebooting issues.

Official GB update will be coming out for sure, but WHEN is the question. If you don't want to wait, take the risk and flash it. I would say that 90% had no problem. About 5-7% brick their phones because didn't follow instructions correctly. The other 3-5% could be due to hardware problems or bad luck.

It's up to you if want to keep waiting for a fix.

[MissingMyBB]

Oh it keeps getting better with my ol Thunderbolt. Recently when my TB does its "super cool" reset it is not coming back on. So about twice a day I go to look at my TB and it’s off. So I go into the friendly Verizon store today and tell them my new issue and I got the same **bleep** about it being HTC's fault. By far the lamest excuse possible. I am about ready to take the plunge and pay these people off to break my contract. I sent a wonderful letter to the BBB, some of you might want to as well. This has turned into a very unacceptable experience. I convinced my wife to give up her Blackberry for the TB and trust me I hear about that every day. As a group we should all just walk into the Verizon store put our TB on the counter and tell them I'm done and I'll pay my bill when they can give me a device that complies with their service terms. I want a working phone! All my Verizon fan boyisms are gone.

[Sborden]

Im wondering what Big red would do if everyone on this forum walked into a store tomorrow and starting yelling they want a different phone.  LOL with this many users having issue i bet they would do something.  Too bad we cant coordinate a "Walk-in" on VZ.  

[Sborden]

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Sborden wrote:

@Azsaluki

While most of the time i agree with your posts, this one not quite.

If they are still having issues with getting GB to run on the Tbolt maybe their developers should be fired.  I know for a fact that there are several ROM's out there with no reboot issues, so why is it that XDA developers can get things to work but the "Developers" at HTC cant?  I am all for thorough testing, but cmon GB has been out what 9 months already?

{edited to comply with Terms of Service}

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SERIOUSLY ??? you **bleep** have nothing better to do with your time and this JOKE of a phone you have to edit my post for saying ROOT AND ROM!!!!!   Get a grip

[AZSALUKI]

lol...yeah, they are a bit touchy about that subject. they frown upon it so we have to use other terms that they don't notice.

[PJNC284]

ha more fuel for the fire

http://www.droid-life.com/2011/07/08/droid-incredible-2-gingerbread-update-is-ready/

[AZSALUKI]

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PJNC284 wrote:

ha more fuel for the fire

http://www.droid-life.com/2011/07/08/droid-incredible-2-gingerbread-update-is-ready/

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lol....did ya really need to poor the salt in our wounds  

i may have to try to spend about an hour or so at my pc this weekend, with youtube, droidlife and xda!!!!! this is now absurd. 

[Ann154]

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AZSALUKI wrote:

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PJNC284 wrote:

ha more fuel for the fire

http://www.droid-life.com/2011/07/08/droid-incredible-2-gingerbread-update-is-ready/

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lol....did ya really need to poor the salt in our wounds  

i may have to try to spend about an hour or so at my pc this weekend, with youtube, droidlife and xda!!!!! this is now absurd. 

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Thankfully, I can wait. My baby Droid Eris has been humming along with GB for a little while now.

[kclc111]

Thanks for the reply, I hadn't quite thought of it that way.  I was under the belief that they had dropped the price, but of course you still could go the route of wirefly, amazon, or the others out there.  Still, the Bionic could very well go for $299 like the Droid Charge or at least be evenly priced with the TB via Verizon's website/stores.  I do believe the agreement that Verizon & Apple had affected the release date of the Thunderbolt so as not to affect initial sales of the Iphone.  As the days count, it is not to far-fetched to think that maybe there is something similar going on between Motorola & Verizon.  I could easily see Verizon using Android 2.3 to generate sales on their new devices over their old ones. Especially on one that may be their next flagship phone.  As the end user of the TB, I will probably have to wait a little longer. 

That being said, regardless of the opinions or theories that may follow, I think everyone would appreciate a more open policy in regards to product information.  I would be a more satisfied customer if they told me, "Sorry, we have to re-develop the next update because of issues and that will take a couple months." vs. "We are working diligently and we will have it fixed/addressed soon(indefinitely)". 

Plus, the whole reason I purchased the Thunderbolt the day after it came out was because I was under the assumption it would be the first to upgrade to 2.3. on Verizon's network.  Especially since the pre-launch hype led people to believe it would ship with 2.3.

[NightWatcher]

From what I have read on some of the other developer sites that HTC gave VZW the ROM a while back, and even HTC was expecting the update to be released before July 1...

As far as the issues...  from what I understand VZW gets the code from HTC, adds their addons (which many call bloatware) and then gives back to HTC to signoff on for them...

So sounds like if VZW would send out the ROM given to them by HTC the process would speed up...   so based on the leaked ROM and the fact that HTC is even saying they already gave the ROM to VZW I would say it is in the addon stage and like with the other patches trying to get things settled down...

Wondering if anyone from VZW can comment on this...

[mdram4x4]

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NightWatcher wrote:

From what I have read on some of the other developer sites that HTC gave VZW the ROM a while back, and even HTC was expecting the update to be released before July 1...

As far as the issues...  from what I understand VZW gets the code from HTC, adds their addons (which many call bloatware) and then gives back to HTC to signoff on for them...

So sounds like if VZW would send out the ROM given to them by HTC the process would speed up...   so based on the leaked ROM and the fact that HTC is even saying they already gave the ROM to VZW I would say it is in the addon stage and like with the other patches trying to get things settled down...

Wondering if anyone from VZW can comment on this...

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vzw will not comment

every phone goes through this

"the manufacturerr is working on the rom, vzw is testing the rom, no its the manufacturer, no its vzw"

its a vicious circle.

samsung actually released a cource code for the fascinate once to prove it was vzw

no one knows, and everone says its the other guy