Hello, I would like to start as I would like to file a complaint for the poor service experience from a sales rep at a store. I went to the store to look at phones with my girlfriend. While there I decided to ask to have them look at my phone. It was a factory refurbished phone that they sent me to replace one that would freeze every once in a while. I figured this would be an opportune time since the wait to talk to someone is usually well over an hour. I asked him to look at my phone since part of the touch screen would not work. He stated that this was a software issue. I pointed out to him that it was clearly a hardware issue since it wouldn't sense your finger in part of the screen. He said to reset it and it will be fine. (please note: phone was used for about 2 weeks when I asked him to look at it, and the rep didn't even look up any account information just sent me on my way, Also some of this is my fault. I did not make it back in for a while, I was busy and couldn't wait in that line).
So I did as the rep said. And the problem still persisted. So instead of going to the store and encountering another poor experience I went online. They stated that the factory refurbished warranty expires after 90 days or when the original warranty expires whichever is first. I would have been within this window had the rep looked at my phone or account. Now I am forced to stick with a broken phone or pay full retail for new one.
I am looking on the internet for a new phone. I think It is better to deal with phone companies or vendors like Amazon rather than get the terrible service at Verizon.
Can someone point me in the right direction?
