On this 3rd replacement is a hardware issue with the mouth piece. Level 2 tech said they were unable to fix this and that they would send me out a replacement being number 4. Im sending that back
If you keep asking for replacements, you'll eventually get a brand new one. Just keep trying, trust me. Don't give up if they keep giving your refurbished ones, just keep insisting that you get another replacement.
There is no issue with texting I dunno where that came from. This issue is with the hardware. Im tired of having to explain this to VZW over and over and over and over again. The first two phones were software and GPS problems... the 3rd one that I currently have in my hand is hardware. They sent me a 4th one, I turned right around and sent that back to them. Im done dealing with customer service reps who cant seem to get it through their heads that I don't want a replacement, and then expect me to pay my bill on time and pay it in full no less.
LoL.As much as I would like to it like pulling teeth with these morons..."Pay your Bill" but we'll keep sending you a refurbished phone..."Its Like new" how gullible to these people think we are.
thanks for the advise, I may have to spell it out for them again. And again and again...Until they get it or just cancel my contract
I tell ya they dont listen and they know that the TB is crap...they've had nothing but issues wit this phone and sit their and wonder why they think a new one is going to help...I had a customer service rep tell me that its like buying a new car...once you drive it off the lot its used....Excuse me....If I have a problem with a $30,000 car and it doesnt work you had better give me a new one or fix the one im in dont put me in a used one and say...."But sir its like new"
Fatdog1028 wrote:I feel your pain xzavier. They have tried to replace my new Thunderbolt with refurbished phones twice. The first time I let them send it since the phones were so new the sales rep it could be a new one. Of course it wasn't so it was sent back. Now I get an sms error general problem when trying to text in my house. They tried to send another refurb but I said no. Who in their right mind would buy a new phone and let it be replaced with a used one? Not this guy.
Xman wrote: There is no issue with texting I dunno where that came from. This issue is with the hardware. Im tired of having to explain this to VZW over and over and over and over again. The first two phones were software and GPS problems... the 3rd one that I currently have in my hand is hardware. They sent me a 4th one, I turned right around and sent that back to them. Im done dealing with customer service reps who cant seem to get it through their heads that I don't want a replacement, and then expect me to pay my bill on time and pay it in full no less. That was directed at your post, it was a replay to Fatdog1028 statement about tecting in the house...Xman wrote: I tell ya they dont listen and they know that the TB is crap...they've had nothing but issues wit this phone and sit their and wonder why they think a new one is going to help...I had a customer service rep tell me that its like buying a new car...once you drive it off the lot its used....Excuse me....If I have a problem with a $30,000 car and it doesnt work you had better give me a new one or fix the one im in dont put me in a used one and say...."But sir its like new" Each to their own opinion but I love my TB and I only had minor issues with my device and those usually came from 3rd party apps or recently network issues (That isnt phones issue), the device has been a very reliable device for me and the concept of a user having issues with a large amount of devices (New or Referbished) usually indicates other issue than the device because the chances of that many bad devices doesnt sound logical to happen.
Xman wrote: There is no issue with texting I dunno where that came from. This issue is with the hardware. Im tired of having to explain this to VZW over and over and over and over again. The first two phones were software and GPS problems... the 3rd one that I currently have in my hand is hardware. They sent me a 4th one, I turned right around and sent that back to them. Im done dealing with customer service reps who cant seem to get it through their heads that I don't want a replacement, and then expect me to pay my bill on time and pay it in full no less.
Xman wrote: I tell ya they dont listen and they know that the TB is crap...they've had nothing but issues wit this phone and sit their and wonder why they think a new one is going to help...I had a customer service rep tell me that its like buying a new car...once you drive it off the lot its used....Excuse me....If I have a problem with a $30,000 car and it doesnt work you had better give me a new one or fix the one im in dont put me in a used one and say...."But sir its like new"
Each to their own opinion but I love my TB and I only had minor issues with my device and those usually came from 3rd party apps or recently network issues (That isnt phones issue), the device has been a very reliable device for me and the concept of a user having issues with a large amount of devices (New or Referbished) usually indicates other issue than the device because the chances of that many bad devices doesnt sound logical to happen.
I very seldom need a replacement device but everytime I got a replacement the device hasnt had any issues, according to your statistics the chance of me getting a replacement not being damaged is slim because every device they send out to you has been bad.. hmmm.... strange one indeed.
With my luck I better play the lottery fast..
