On this 3rd replacement is a hardware issue with the mouth piece. Level 2 tech said they were unable to fix this and that they would send me out a replacement being number 4. Im sending that back
If you keep asking for replacements, you'll eventually get a brand new one. Just keep trying, trust me. Don't give up if they keep giving your refurbished ones, just keep insisting that you get another replacement.
There is no issue with texting I dunno where that came from. This issue is with the hardware. Im tired of having to explain this to VZW over and over and over and over again. The first two phones were software and GPS problems... the 3rd one that I currently have in my hand is hardware. They sent me a 4th one, I turned right around and sent that back to them. Im done dealing with customer service reps who cant seem to get it through their heads that I don't want a replacement, and then expect me to pay my bill on time and pay it in full no less.
LoL.As much as I would like to it like pulling teeth with these morons..."Pay your Bill" but we'll keep sending you a refurbished phone..."Its Like new" how gullible to these people think we are.
thanks for the advise, I may have to spell it out for them again. And again and again...Until they get it or just cancel my contract
I tell ya they dont listen and they know that the TB is crap...they've had nothing but issues wit this phone and sit their and wonder why they think a new one is going to help...I had a customer service rep tell me that its like buying a new car...once you drive it off the lot its used....Excuse me....If I have a problem with a $30,000 car and it doesnt work you had better give me a new one or fix the one im in dont put me in a used one and say...."But sir its like new"
Fatdog1028 wrote:I feel your pain xzavier. They have tried to replace my new Thunderbolt with refurbished phones twice. The first time I let them send it since the phones were so new the sales rep it could be a new one. Of course it wasn't so it was sent back. Now I get an sms error general problem when trying to text in my house. They tried to send another refurb but I said no. Who in their right mind would buy a new phone and let it be replaced with a used one? Not this guy.
Xman wrote: There is no issue with texting I dunno where that came from. This issue is with the hardware. Im tired of having to explain this to VZW over and over and over and over again. The first two phones were software and GPS problems... the 3rd one that I currently have in my hand is hardware. They sent me a 4th one, I turned right around and sent that back to them. Im done dealing with customer service reps who cant seem to get it through their heads that I don't want a replacement, and then expect me to pay my bill on time and pay it in full no less. That was directed at your post, it was a replay to Fatdog1028 statement about tecting in the house...Xman wrote: I tell ya they dont listen and they know that the TB is crap...they've had nothing but issues wit this phone and sit their and wonder why they think a new one is going to help...I had a customer service rep tell me that its like buying a new car...once you drive it off the lot its used....Excuse me....If I have a problem with a $30,000 car and it doesnt work you had better give me a new one or fix the one im in dont put me in a used one and say...."But sir its like new" Each to their own opinion but I love my TB and I only had minor issues with my device and those usually came from 3rd party apps or recently network issues (That isnt phones issue), the device has been a very reliable device for me and the concept of a user having issues with a large amount of devices (New or Referbished) usually indicates other issue than the device because the chances of that many bad devices doesnt sound logical to happen.
Xman wrote: There is no issue with texting I dunno where that came from. This issue is with the hardware. Im tired of having to explain this to VZW over and over and over and over again. The first two phones were software and GPS problems... the 3rd one that I currently have in my hand is hardware. They sent me a 4th one, I turned right around and sent that back to them. Im done dealing with customer service reps who cant seem to get it through their heads that I don't want a replacement, and then expect me to pay my bill on time and pay it in full no less.
Xman wrote: I tell ya they dont listen and they know that the TB is crap...they've had nothing but issues wit this phone and sit their and wonder why they think a new one is going to help...I had a customer service rep tell me that its like buying a new car...once you drive it off the lot its used....Excuse me....If I have a problem with a $30,000 car and it doesnt work you had better give me a new one or fix the one im in dont put me in a used one and say...."But sir its like new"
Each to their own opinion but I love my TB and I only had minor issues with my device and those usually came from 3rd party apps or recently network issues (That isnt phones issue), the device has been a very reliable device for me and the concept of a user having issues with a large amount of devices (New or Referbished) usually indicates other issue than the device because the chances of that many bad devices doesnt sound logical to happen.
I very seldom need a replacement device but everytime I got a replacement the device hasnt had any issues, according to your statistics the chance of me getting a replacement not being damaged is slim because every device they send out to you has been bad.. hmmm.... strange one indeed.
With my luck I better play the lottery fast..
Wildman wrote: Xman wrote: There is no issue with texting I dunno where that came from. This issue is with the hardware. Im tired of having to explain this to VZW over and over and over and over again. The first two phones were software and GPS problems... the 3rd one that I currently have in my hand is hardware. They sent me a 4th one, I turned right around and sent that back to them. Im done dealing with customer service reps who cant seem to get it through their heads that I don't want a replacement, and then expect me to pay my bill on time and pay it in full no less. That was directed at your post, it was a replay to Fatdog1028 statement about tecting in the house...Xman wrote: I tell ya they dont listen and they know that the TB is crap...they've had nothing but issues wit this phone and sit their and wonder why they think a new one is going to help...I had a customer service rep tell me that its like buying a new car...once you drive it off the lot its used....Excuse me....If I have a problem with a $30,000 car and it doesnt work you had better give me a new one or fix the one im in dont put me in a used one and say...."But sir its like new" Each to their own opinion but I love my TB and I only had minor issues with my device and those usually came from 3rd party apps or recently network issues (That isnt phones issue), the device has been a very reliable device for me and the concept of a user having issues with a large amount of devices (New or Referbished) usually indicates other issue than the device because the chances of that many bad devices doesnt sound logical to happen.I very seldom need a replacement device but everytime I got a replacement the device hasnt had any issues, according to your statistics the chance of me getting a replacement not being damaged is slim because every device they send out to you has been bad.. hmmm.... strange one indeed.With my luck I better play the lottery fast..
than you would be one of the fortunate few; all anyone has to do is pull up "TB issues" and you can see the number of people having issue. I would not contribute this to user error and I would not contribute this to me ROOTING or Bricking my phone since I did neither. Im on the phone with the rep now who told me that they have had several people call up with issues on even the software up grade to GB which VZW pulled because of problems. so it goes way back to even when people were complaining about it being able to connect to 4G ,coupled with my issues that could not be resolved. Refurbished phones are just that...phones that were used and worked on to say that its now fixed of any problems and there are still issues....
Xzavier2014 wrote: than you would be one of the fortunate few; all anyone has to do is pull up "TB issues" and you can see the number of people having issue. I would not contribute this to user error and I would not contribute this to me ROOTING or Bricking my phone since I did neither. Im on the phone with the rep now who told me that they have had several people call up with issues on even the software up grade to GB which VZW pulled because of problems. so it goes way back to even when people were complaining about it being able to connect to 4G ,coupled with my issues that could not be resolved. Refurbished phones are just that...phones that were used and worked on to say that its now fixed of any problems and there are still issues....
The update was mainly pulled to resolve the bug with the notification alert not working... The only complaint that has been reported for the latest build was the voicemail notification and not much else, there was a few bugs here and there but the main bug has been the mail alert..
Also as for searching for issues with the device you will find plenty of them because you do not have users commonly go to a forum to report what they like about the device... I have learned that once one user reports a issue (No Matter how miner) all the sudden many other users conveniently now have the same issue...
I am not saying the device is perfect or even close to it but if more spend time enjoying the good things about the device and not always wants to point out all the negative things stress could be minimal, also I am not saying accept what you get but like I said I understand the refurbish is just that but I have seen to many times I can walk something through something a hundred time and they say it didn't work but after they explained exactly what they did they usually didnt follow thing exact and this caused their issue.
I'm not saying you are wrong but I just report it as I has seen it.. Good luck on getting that resolved.
