I had one issue and they wanted to send a replacement but I said no because issue did not seem to be device and in the end it was network related.
What issues are you having?
On this 3rd replacement is a hardware issue with the mouth piece. Level 2 tech said they were unable to fix this and that they would send me out a replacement being number 4. Im sending that back
If you keep asking for replacements, you'll eventually get a brand new one. Just keep trying, trust me. Don't give up if they keep giving your refurbished ones, just keep insisting that you get another replacement.
I would say stop using a replacement device as a solution for all issues because software, network and other things can cause issues and if you don't isolate the issue the issue will remain and I do not see that many bad devices back to back... unless you just have the worse luck.
There is no issue with texting I dunno where that came from. This issue is with the hardware. Im tired of having to explain this to VZW over and over and over and over again. The first two phones were software and GPS problems... the 3rd one that I currently have in my hand is hardware. They sent me a 4th one, I turned right around and sent that back to them. Im done dealing with customer service reps who cant seem to get it through their heads that I don't want a replacement, and then expect me to pay my bill on time and pay it in full no less.
LoL.As much as I would like to it like pulling teeth with these morons..."Pay your Bill" but we'll keep sending you a refurbished phone..."Its Like new" how gullible to these people think we are.