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Verizon... What is the release date for ICS and a technical question

Hi Verizon,

What is the release date for the ICS update for the HTC Rezound? I would think if you still cannot give us a release date then you are a long way from releasing it, right? There is only 8 days left in July. We have all been waiting since January and have been let down many times. Other devices with the same exact hardware have the update since a couple months ago..

Please let us know. There are MANY people who are expecting this update that you promised us a long time ago. HTC shut down the support forum for the rezound. Verizon hides the Rezound support forum . This is not cool.

Also, I had to get a new Rezound after mine was dropped and broke. When I click "check for updates" it seems to check but then the dialog box disappears. In my other one it would tell me if an update was found and if not... ie:"No update available at this time".

I do not know if the January update is installed in my new Rezound or not. It does not offer to install it. Are new Rezounds being sold with the update installed? Should my phone check for updates and then just close the update check with no message?

Thanks in advance for getting back to me,

-Jamie

Comments

Heppe

I also would like the same question answered by Verizon. They use to have the number one customer service but now it sucks. They better wake soon before they lose very good customer base. I'm sure someone has the answer at Verizon but they refuse to share it with the customers that have made them as big as they are. How very stupid and now we know how important we really are.

Chuck H

kzerefos

The ridiculous part aside from the absurd wait, is that the Droid Incredible 4g LTE is running not only ICS but Sense 4.0, which HTC or Verizon (depending on who's pointing the finger) says they can't do on the Rezound. What a load of crap!!! How is the Incredible 4G LTE capable of running software that we can't have. It is all based on profit, isn't that right Big Red?!?!

In response to your checking for update question:

Is it doing it on wifi as well?

In 4G or 3G areas?

Did you power cycle the phone, pull the battery (soft reset)?

nabokovfan87

The word is it is because of the processor. GPU aside, the rezound has a Qualcomm (some random numbers) processor, while the incredible has a snapdragon s4.

From my research it has to do with the lack of a coprocessor. I would have to research it, but snapdragon is far more common a chip comparatively.

nabokovfan87

just found out, rezound is s3 and other is s4, both snapdragon.

demmo86rt

Verizon WILL NOT answer this question, they NEVER announce updates before they push. If we are lucky, we will get an announcement the day the OTA starts. Sorry to be the bearer of bad news, but that's the way it is.

commonsense101

Unknown.

Next question, What do you think ICS will ADD to your phone that you are so worked up

TheDiabolicaL1

Third question, if ICS isn't so great why does VZW advertise it like they do?

Oh, wait, cause the operating system your android device runs is MARKETABLE! Maybe moreso than the hardware that device is running.

Rezound users may not get the ICS update. Why would Verizon make their "old" device feel new with a new OS when they could just sell them a new device with that shiney new OS?

Outdated by Verizon for lack of software upgrades. What a shame.

Tidbits

TheDiabolicaL1 wrote:
Third question, if ICS isn't so great why does VZW advertise it like they do?
Oh, wait, cause the operating system your android device runs is MARKETABLE! Maybe moreso than the hardware that device is running.
Rezound users may not get the ICS update. Why would Verizon make their "old" device feel new with a new OS when they could just sell them a new device with that shiney new OS?
Outdated by Verizon for lack of software upgrades. What a shame.

What difference does it make for Verizon to care what OS version a phone has. They make money off of services, not the devices...

Rick-In-NC

I agree, some information would go a long way. As for why I would like to have ICS? Well, it's nice to have the latest and greatest and I'd like to try out Google Chrome on this really great phone. I'm locked in to a 2 year contract, so I'm not going to drop $600 just to use ICS. It would be benificial for VZW to keep their customers happy, but I bet 90% don't know what an operating system is.

murf751

Although I share your frustration, I don't agree that ICS is not going to be released for us based on the age of the product. The HTC Thunderbolt is quite old and its supposedly getting it (unless your right lol).. It better get ICS AFTER the Reound though!

To Commonsense101: Re: why we want it? We want it because it was a huge deciding factor when buying this phone. It was advertised in November as getting ICS in the first quarter of 2012, and most of us would not have bought it otherwise.Its REALLY bad to advertise something and then not provide what you advertise... In fact, ITS DOWNRIGHT ILLEGAL!! Verizon could technically be charged with federal fraud for selling us this phone and not giving us the OS we were SOLD!

murf751

Re: why we want it? We want it because it was a huge deciding factor when buying this phone. It was advertised in November as getting ICS in the first quarter of 2012, and most of us would not have bought it otherwise.Its REALLY bad to advertise something and then not provide what you advertise... In fact, ITS DOWNRIGHT ILLEGAL!! Verizon could technically be charged with criminal conduct for selling us this phone and not giving us the OS we were SOLD!

Sith77

well everyone , we've all read online the horror that is the rumor of the update for ICS on the Rezound is being completely shelved may be true . chevk it out http://crave.cnet.co.uk/mobiles/htc-desire-hd-ice-cream-sandwich-update-officially-cancelled-50008693/

demmo86rt

That's not our phone, is different from our phone, and has nothing to do with our phone. That article is completely irrelevant to our situation.

Sith77

POINT IS ............... older phones that were once hoped or mentioned for the update are being shelved. verizon has clammed up about the update to the rezound . The HTC Amaze is pretty much the same phone and has been updated for QUITE a long time now meaning that we shouldve been updated a long time ago . just BIG red pushing EVERYTHING aside hoping everyone will just buy new .................. of course to help their profits that are up 50%

murf751

Ya it's very frustrating to be screwed like this. On the bright side, they

will have to either give us what they promised when we bought the phone

last December or they will be guilty of fraud... You cannot advertise

something and just fail to deliver it when it was a condition of the sale.

I payed 300 bucks for this phone 6 months ago! It better be equipped with

what they promised when I bought.it..

Think about it Verizon... It's fraud. Consumer fraud

Heppe

If a customer service rep for Verizon is reading this I would report this fraud to the highest person in the company I know.

This really sux, I would say we have a good case and we can move forward with a legal response. Hope everyone agrees. Lets go get them!!!!!!

opus76

At some point, we need to realize that those concerns are falling on deaf ears. This is probably not the best forum to get any satisfaction because it appears that any replies to those posting inquiries about the update are being responded to many times in a sarcastic manner. So, it's probably best to think of this as a community support forum as opposed to a "I want satisfaction forum." Verizon clearly will not put a stake in the ground and say this is when the update is coming. It would limit their options. For the dissatisfied, it's probably for the best when you mention pursuing other carriers when your contracts are over. It's one thing to say it, but when it comes right down to it, it's another that you actually carry it out. Additionally, when wanting the latest and greatest, there's nothing wrong with that either. It's actually pretty straight forward to achieve what you want and surprisingly easy (and quite stable to this point).

nabokovfan87

STOP rumormongering. the ICS for rezound is made, we all know this, the desire is a different situation with a different processor altogether.

nurdreamz0

I'm on board, I say lets all sigh a petition to get the ball rolling....I want ICS NOW!!!

Dorkmaster

How about a stable OS system on my phone, don't have that now, maybe it will fix it, maybe it wont. Wont know till I get the update.

Dorkmaster

I totally disagree with you on that, they mark up all their merchandise at least 400%. You can buy the EXACT same charges/cases/etc. for at least 75% cheaper, if not more, online with free shipping. I think if we knew what their cost was for a phone verses what they sell it for, we would all be outraged!

commonsense101

because americans are useally uneducated when they buy items.. they just know they need new and different..

its pretty smart marketing, but in reality it adds very very very little to a phone

demmo86rt

And, where exactly did you read that rumor that the ICS update for the Rez is being shelved???

demmo86rt

There have already been petitions started, doesn't seem to have helped.

Sith77

uh huh 2011 remember ..................awe the anticipation . only to be YANKED from you like a pacifier as a little helpless verizon customer.

Tidbits

Doesn't give a specific date bro. The keywords are... STARTING EARLY. Since there is no end date well... You get the picture.

Tidbits

The one you posted doesn't have an end date as well. All these are open ended. They learned to not put a date because of all the people who cried about MMS not being on the iPhone which gave a end of summer deadline.

Verizon_Support

Hello one and all,

I am happy to announce that Android 4.0, Ice Cream Sandwich was released for the HTC Rezound! The roll out of the update started on 8/2 and can take up to 3-4 weeks to reach all users. Typically, after 10 days from launch you can manually pull the update through Menu>Settings>Software Update>Check New.

Thank You,

YaleK_VZW

Follow us on Twitter @VZWsupport

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