Visual Voicemail?

[street9009]

I am getting an error on my Visual Voicemail App that says "Unable to establish connection to the mailbox. The problem is usually temporary. Please try again later." 

Anyone else having this problem or know a fix?

[YaleK_VZW]

Hello street9009,

I would like to make sure you are able to consistently check your voice mail messages without hassle. Does this happen every time you try to check a message? Does it matter if you access the voice mail from the Visual Voice Mail app, Messages app or the notification? I would suggest clearing the data within the app as this will reset it and clear any corruptions. I have tested this on my own Thunderbolt and did not lose any messages but you can always save a copy of any one of your messages to your memory card.

To save a copy:

While listening to the message, press menu

Choose Save Copy

Set file name

Select OK

To clear data:

Press Menu

Choose Settings

Choose Applications

Choose Manage Applications

Choose All

Scroll to Visual Voice Mail

Clear Data

 If necessary, I am willing to troubleshoot this further to find a resolution. Please let me know if I can assist.

[street9009]

I am unable to use the Application at all. When I launch the application via notification or otherwise, it hangs at "Confirming your Account Status" and never gets any further until it displays the error.

[#4]

street9009,

I'm sorry to learn the steps provided above did not work for you. Please PM me if this issue continues and I will assist with getting that resolved. 

Thanks so much!

[street9009]

Still having this issue Adam. I sent a message but I haven't gotten a reply. Just wanted to post here again.

[Alt77]

I totally can't help you, but google voice is free and essentially accomplishes all the same things

[Wildman]

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Alt77 wrote:

I totally can't help you, but google voice is free and essentially accomplishes all the same things

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If the user is experiencing a connection issue Google Voice wont work either, they may want to try restarting the device and try to run app again...  This usually works for this issues..

[street9009]

Sorry. I reboot my device all the time. It still cannot connect to Visual VM.

[Wildman]

How is your data connection, can you access the web fine with the web browser?

[street9009]

Sure can. Everything about my device works except for VVM.

[Wildman]

This may be strange but have you tried accessing it while on wifi because if the backgroud data is disabled it may cause this issue with some devices.

[street9009]

I've tried connected and disconnected from Wifi.

[Wildman]

At this moment I have ran dry on troubleshooting, as a worst case situation you can try a hard reset of the device to be sure its not a app on the device.

[LenaA_VZW]

Thank you to the community for the great troubleshooting steps provided. 

Street9009, I would like to assist you further with this. If it has not been resolved, send me a PM with your mobile # and I will reply back. 

Thank you,