Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Week-Old Replacement, Factory Reset No Longer Working, Apps Wont Run and Phone Constantly Rebooting?
Chiney_Pelon
Member

First Noticed Play Store Issues, Would Not Open. Did Factory Reset, Phone Was Updated and Running Normal. After Downloading Update For One of My Game Apps(Been Playing For Months), Phone Rebooted, All Apps Stopped Working, No Connectivity Whatsoever. Now Can No Longer Reset. Tried Soft Rebooting with and without SIM. Tried Hard Reset. Nothing Working!

0 Likes
Re: Week-Old Replacement, Factory Reset No Longer Working, Apps Wont Run and Phone Constantly Rebooting?
vzw_customer_support
Customer Support

I'm sorry to hear that Chiney_ Pelon. Was the replacement damaged? Are you able to power it off? If so, please power off then remove and reinsert the Sim card and retest.


JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes