When will I get the 4.3 update for my HTC one device?

[san_man]

I have also manually tried to update it by going to "settings-Software Update-Check new" and it always throws a popup back saying No new software update available.

Also as a note, when I click on "Settings-Software Update-Status" the popup is mostly blank

Source: Verizon Wireless

Name:

Status:

Code: 0

Date:

Time:

Description:

Wonder if this has to do in me not getting the update. In any event does anyone have ideas on how to fix my problem. As a note I did get the interim update that VZW pushed out in Oct/Nov

Thanks

[Ann154]

Couple of questions.

Have you modified the OS software in any way?

Is there an active line and SIM card associated with the phone?

Are you checking for the update with a 4G LTE signal?

[san_man]

I have not modified the OS at all.

Yes it is an active line with an active SIM card (havent changed anything since I bought it from the VZW store when they came out)

I have checked for it both with my Wifi and the 4G LTE signal (same result unfortunately)

[googleplpayed]

I received notification on the 17th and didn't do it. Now when i check to do the update i get the same problem. I'm about to convert mine to a google play edition so i get the ota's from google. I hate that if you call or live chat support that thier answer is a hard reset of the phone. THIS IS NOT ALWAYS THE ANSWER TO PHONE ISSUES VERIZON!!!!!

[googleplpayed]

just got done with tech support if you havent got the update by the end of the year they have to push a tcket so you can get it pushed SMH!

[collegepartyboy]

2 weeks since 4.3 rolled out.

I got a brand new HTC One on 12.16.13. I am running stock, have never changed anything on it.

Every time I "check new" under the software update, I get a No new software update available.

How can I receive this?

[vzw_customer_support · Accepted solution]

Thanks for checking for the update. Updates can take up to 3-4 weeks to push, but should be available to pull 10 days after the update. Can you please verify what baseband and software version you currently have? The current version is 2.10.605.1; Baseband: 1.12.41.1112_2. If that is not the version you have, please clear your system cache and check for the update again.


  • Boot into recovery
  • Press and hold Power, Choose "Restart" option
  • When screen turns off, press and hold Volume Down and Power
  • When the white HBOOT screen appears, use the volume button to move down to “RECOVERY.”
  • Press the Power button to select “RECOVERY.”
  • When the triangle and exclamation appears, hold the Volume Up and Power button at the same time.
  • Using the volume button, scroll down to “Wipe cache partition” and select it.
  • Select "Reboot system now"

If no change, please let us know.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

[san_man]

Thanks for the response. My software version and Baseband version is different from what you highlighted (1.10.605.2 and baseband is 1.12.42.0713) so I decided to follow your steps except that I am unable to go beyond selecting "RECOVERY". I dont get a triangle and exclamation...instead my phone just vibrates and shuts down.

Can you help with this? Thanks.

[vzw_customer_support]

Hey there san_man,

I'm sorry to hear that you are continuing to have issues receiving the software update. Let's get you up to date. Please try a hard reset instead,http://vz.to/JChGOf. When the phone starts up again it should prompt you to update the software. If it doesn't please let us know and we can take the next step.

NicholasB_VZW
Follow us on Twitter @VZWSupport

[googleplpayed]

as stated before a hard reset did not fix the problem

[rosalie006]

I am having the same problem as san_man and googleplayed. I have tried getting into the recovery mode with no success. I have also done a hard reset with no success at getting the update. Is there anything else we can try?

[kyle2448]

I Have attempted both of your options above and still have not received the update.  What are the next steps? 

[vzw_customer_support]

Hi kyle2448,

Good question! The next step would be to look into a warranty replacement. Do you know if the phone is under the one year manufacturer's warranty or if you have the extended warranty? 

ElizabethE_VZW
Follow us on Twitter @VZWSupport

[kyle2448]

Thank you for getting back to me. The phone is under the 1 year

Manufacturer warranty, but i do not have the extended warranty.

On Fri, Jan 17, 2014 at 11:59 AM, Verizon Wireless Customer Support <

[vzw_customer_support]

Thank you for your reply, kyle2448. I would like to take a closer look at your account options. Please follow me back and send a Direct Message so we can review further.

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

[kyle2448]

I have not heard anything from Yalek in 6 days.  Could someone else at VZW help me with this?

[vzw_customer_support]

Hi kyle2448 - I apologize for the delay. I will reach out to you by phone within the hour.

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

[googleplpayed]

Didn't work

[googleplpayed]

the correct way is when the screen goes black after you select recovery tap volume up and the power button at the same time yet even with the correction it didnt work to get the update

[HC001]

googleplpayed and San_Man and rosalie006,

I've been having the same issues you have with this phone and have tried all the suggestions in this thread and in others.  I've lost count how many times and different ways I've reset my phone.  I gave up trying and was on day 13 of my 14 day return window and did just that.  I took my trouble HTC back to the Verizon store, on my way home from work, told them, and showed them, what was going on and they gave me a new HTC.  I'm now (as of 5 mins ago) running on Android Version 4.3; Software Number 2.10.605.1.  I wish you guys all the best of luck and hope you get a resolution. 

[googleplpayed]

Congrats unfortunately most of us are out of the return limit and thanks to having a CDMA phone it can't be converted to a google play edition I figured out how to get into recovery no thanks to verizon or htc for that matter