Where's the global/maintenance update
musicbeatsallday

I spoke to an HTC representative along with speaking to a Verizon representative; However, wheres the update for the HTC Rezound as promised that has global capabilities and bug fixes for the Ice Cream Sandwich OS operating system.

My phone is somewhat fine but it would be nice to have a patch update!

What are your thoughts and ideas?

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23 Replies
excelon
Enthusiast - Level 1

I'm pretty frustrated at both Verizon and HTC. Last summer VERIZON marketed that this device would receive global roaming, and we know that HTC was working on a software update (update leaked on Android forums) that enabled global roaming. Then all of a sudden Verizon stopped marketing stopped labeling it as a Global device and never heard from HTC or Verizon again. Verizon, why has the global roaming not yet been enabled on your phone that you marked LAST SUMMER?????

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vzw_customer_support
Customer Service Rep

I can understand how frustrating and upset this is for you excelon. Many customers rely on updates to enhance the quality and functionality on the phone. When an update is delayed or pulled back it makes it difficult to use certain aspects of your phone. There are so many aspects to releasing software. It has to be tested and we have to make sure it will definitely enhance your phone with out causing any issues. At this time we do not have a release date for a software update for your phone. The last update was released on February 19, 2013 but it did not provide global access to the device. Here is information about the last update to your phone http://support.verizonwireless.com/system_update/rezound.html  . You can also check our news center periodically for new products and services that become available to our customers http://bit.ly/n5snpq . If your having any issues with your phone, please let us know. We will do our best to address them and find a resolution.

KinquanaH_VZW

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sushah23
Enthusiast - Level 2

I found this in Rezound knowledge base. Not sure how long that's been there.

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Comedie
Newbie

Well that isn't on my Rezound!

Oh well,,,, only about a year waiting on a promised feature.

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Smoothieusa
Newbie

Not on my Rezound either.  LTE/CDMA and CDMA Only are options listed in my Rezound's Mobile network settings.  Global and GSM/UMTS are not options under settings on my phone even though Verizon's web page says they are (see sushah23's link above).  Can the Rezound be used globally or not?

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sushah23
Enthusiast - Level 2

You can only use Rezound globally if you have software version 4.03.605 or later. If you are on 3.14.605.12, then your Rezound doesn't have Global mode settings.

>Embedded link removed to comply with VZW ToS<


Message was edited by: Verizon Moderator

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Smoothieusa
Newbie

Thanks, appreciate your quick reply!  My phone has vsn 4.03, not 4.03.605.  Unfortunately guess I'm out of luck using Rezound in other continents like Europe.  Would be nice if Verizon pushed out the update as I'm technically challenged and not confident updating using the instructions in your link.  Thanks again.

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wkhastings
Newbie

Anybody see the global capabilities come through yet? Heading to Ireland for an extended time and need to get the phone sorted before going.

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demmo86rt
Champion - Level 3

No, no further updates have been pushed to the Rezound.

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jdfrye
Enthusiast - Level 3

Another month gone by without the promised.."Coming Soon Global Abilities Update" This phone was marketed to me as a Global Phone soon (by end of summer)! Time to start talikn with Verizon about what their going to do to fix the lie they told me.

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jdfrye
Enthusiast - Level 3

Maybe they will surprise us with the update to a Global phone with a jelly bean wrapper (Android 4.1.1)
Seems my thought since this is way over due and Jellybean is not such a huge update.
Oh but wait the beloved Razr needs JB first before we even get looked at...wait is the razr getting JB?

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fergieg
Contributor - Level 2

jdfrye - I see you have the same day-dreaming issue that I have. Verizon SURPRISE us with JB on phones that just got ICS after being 6+ months late, yet not a complete update either....  Ha ha!! There will be WORLD PEACE before Verizon delivers JB for Rezound or Razr!!

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demmo86rt
Champion - Level 3

ICS WAS a complete update for the Rezound.

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demmo86rt
Champion - Level 3

There has been one (technically two, but one was a patch, one was a full RUU, but they were basically the same) leak of this upgrade, but nothing has been heard of it since then. Other than the global capabilities, it's the same as the ICS version on the Rezound now. It's possible (though I don't know for sure) that they are working on incorporating other fixes or adjustments before a release.

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fergieg
Contributor - Level 2

HOW DARE YOU ASK FOR SOMETHING VERIZON ADVERTISED AND STILL ADVERTISING? It's Verizon we are talking about here. They are here to make money, not pay attention to some POS customer by making some effort to keep its own promise made to the customer. GET REAL!!2012-05-21global-htc-rezound-dl[1].jpg

Tidbits
Legend

Soon is so subjective...  Soon could me 1 second from now, or until the end of time.  There is no time frame or hard date.  Didn't HTC give a "estimate" time frame, but ended up delaying which pushed all other devices they were working on to a later date?  I believe it was the Amaze cause the delays?  Been a while keeping up with HTC devices. 

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fergieg
Contributor - Level 2

Yeah.. except Verizon has been advertising this pretty much since Rezound came out. Rezound will reach EOL soon - I don't know when Verizon plans to deliver on their promise.

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Tidbits
Legend

It's not up to the carriers like people think.  Manufacturers have to start submitting updates.  If HTC has submitted updates then you would have a case, but from the looks of HTC release schedule they pushed a lot of devices 4-5 months behind since the Amaze.  So I don't see HTC submitting anything right now for the rezound. 

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fergieg
Contributor - Level 2

Actually, carrier has a LOT of say on future updates. Even after an update is submitted to VZW, Verizon has to engage its own resources to test the update - and often times if something is not at the top of the priority list, it won't get attention. The Verizon apps are NOT developed by manufacturers and Verizon also has to test the compatibility of these apps with the new update. If VZW doesn't see immediate $$, it's not a priority.

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Tidbits
Legend

Like I said before...  HTC has to SUBMIT something first.  If nothing is submitted then Verizon has NOTHING to do with it.  Think about it.  HTC has DELAYED numerous devices on all carriers for one reason or another.  All starting with the Amaze.

So until you show me where HTC has stated they have submitted something to Verizon it is still on HTC's court. 

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