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Why can't the people I call hear me?

I have removed the battery and the sim card, waited and reinstalled them. I have checked everything I can think of. I have powered completely off and back on again.

When I make a call, I can hear them, but they can't hear me. This has just started. No changed to phone apps that I am aware of.

Any suggestions?

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Re: Why can't the people I call hear me?
Customer Support


Good afternoon! I'm sorry to learn your friends and family are not able to hear you on your phone calls. You've done a great deal of troubleshooting and thats awesome! If this is still an issue for you, please send me (AdamE_VZW) a direct message for further assistance.

Thank you,
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