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Attempted to make a phone call today and there is no ringing/dial tone. When a call is started it is silent and drops the call about 5 seconds later. The Verizon store tried several things and then gave me a new SIM card and tried again. Eventually I was told I was basically "S-O-L" (obviously in a more PC manner) and would need to factory reset or need a new phone.
So far I've also tried...
- Swapping preferred networks from Global to LTE; going into and out of airplane mode.
- Factory resetting the device.
- Wiping the partition cache from the boot loader.
- Uninstalling the service pack.
- Booting into Safe Mode.
- and following the troubleshooting plan in its entirety from Verizon for "no service".
The system tray shows 4G LTE with 3-4 bars of signal; the 4G LTE is dark grey vice white. When pulled down the normal "Verizon Wireless" says "No service". My network in options shows VZW with -99 dBm on LTE. However, as soon as I try to place a call it's silent and the service bars drop to none lit and eventually the phone shows the no service symbol in the system tray and I have to go into airplane mode and back to reset it.
I'm at a loss...
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Correct answers
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Apparently there is an outage in my area that only affects voice calls. Mobile data, etc. still works. Will update once I get confirmation of service restoration.
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Apparently there is an outage in my area that only affects voice calls. Mobile data, etc. still works. Will update once I get confirmation of service restoration.
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Tyler2626, I am sorry to learn that you are experiencing service troubles in your area. I appreciate you posting that you found out it was an outage. How are the services now? Are you able to make and receive a call?
TionnaB_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!