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Why does my device keep updating the same files over and over again?

We have a HTC One that has updated the same 304 items 3 times. It completes and starts again. It receives emails but will not send them. Is it doomed?

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Re: Why does my device keep updating the same files over and over again?
Customer Support

We don't want to give up hope on your device just yet. What steps, if any, have you taken to resolve this on your own? If you have not already done so, please try performing a soft reset on your device. Please keep us posted so we can continue to assist you, if necessary.

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