Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Why won't Set-up wizard activate my device?
olasca
Member

I have called the activation line and "activated" the phone there.  The phone has a pre-loaded sim card and I am an existing Verizon customer.  The wizard says its activating, but it does not move forward.

0 Likes
1 Solution

Correct Answers
Re: Set-up wizard is not activating the phone?
vzw_customer_support
Customer Support

olasca,

Lets get to work and make sure your phone activates! Which make/model do you have? Have you tried turning the phone all the way off, removing the SIM for 30 seconds, then putting it back in and turning the phone back on? Often times that is all it takes to kick the activation into gear!

SarahO_VZW
Follow us on Twitter @VZWSupport

View solution in original post

0 Likes
Re: Set-up wizard is not activating the phone?
vzw_customer_support
Customer Support

olasca,

Lets get to work and make sure your phone activates! Which make/model do you have? Have you tried turning the phone all the way off, removing the SIM for 30 seconds, then putting it back in and turning the phone back on? Often times that is all it takes to kick the activation into gear!

SarahO_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: Set-up wizard is not activating the phone?
bj2440
Member

how do you get the sim card out

0 Likes
Re: Set-up wizard is not activating the phone?
tikibar1
Sr. Leader
Sr. Leader
0 Likes