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WiFi Issues after OTA update
reg44reg
Member

I received an OTA update (ADR6330VW_2.20.605.13-2.20.60 5.3) on 2/28/13 and about a week later I started noticing my wifi acting up. Now it won't connect at all. Weird thing is its showing up in my router and phone as connected. I can also connect to wifi at work with this phone and all other wifi hardware in the house works fine.

Things tried:

  • Router firmware is up to date
  • Accessing while phone in Safe Mode
  • Turning off wifi security on router
  • Powering on/off phone and router

Any ideas? Waiting to try a factory reset until I can get some feedback.

Thanks

R

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Re: WiFi Issues after OTA update
reg44reg
Member

Forgot to mention, I've also tried forgetting the connection and re-adding - no dice.

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Re: WiFi Issues after OTA update
vzw_customer_support
Customer Support

Reg44reg, thanks for detailing what you've done to attempt resolve this issue. It looks like you've done most of the troubleshooting I would have recommended including safe mode, changing security, and resetting the router. In this case, the next step would be a factory reset. It seems to be some communication issue between the phone and your router. Let us know if you need further assistance after the reset.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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Re: WiFi Issues after OTA update
reg44reg
Member

Just tried a hard reset, which didn't work. So I'm thinking there's some incompatibility with the phone and my router.

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Re: WiFi Issues after OTA update
vzw_customer_support
Customer Support

Thanks for completing the troubleshooting steps ref44reg! Yes, if your wifi is working with other connections and you've complete a reset the issue may be with your router. Please contact your home internet provider for further assistance. Thank you.

Tominque B.
Please follow us on Twitter @VZWSupport

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