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Wont connect to internet over VZW network
zSwizz
Member

Ok so I just got my HTC Thunderbolt yesterday and it wont connect to the internet over the Verizon network. It works just fine when it is connected to wifi. I have tried turning the mobile network on and off and everything but it still wont. 

 

BTW I can still call and text but everything that requires the internet does not work.

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Re: Wont connect to internet over VZW network
Marklan
Member

I have the same exact problem.  Haven't figured it out yet.

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Re: Wont connect to internet over VZW network
LaxinFish29
Member

On the phone with tech support now for the same issue.

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Re: Wont connect to internet over VZW network
LaxinFish29
Member

The guys at the verizon store did not register the sim card correctly.  I was able to use the phone and text but not the web.  A very nice lady at tech support fixed me right up.  Works great now.

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Re: Wont connect to internet over VZW network
Marklan
Member

Factory data reset, and start over.  Got it working again.  For how long, who knows.

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Re: Wont connect to internet over VZW network
Cuda13
Member

I had the same problem and tech support was going to send me a new one but I went into the store and they fixed it right up.  They said it was messed up during the initial activation.  No problem with internet over the last couple of days.  Now for my other issues......

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Re: Wont connect to internet over VZW network
Tidbits
Sr. Leader

I live on the Fringe of 4G network.  My Brother in law had this problem, and hit battery life was subpar.

 

This fixed it for him

 

Factory Reset his phone

 

He used the dialer and put in *#*#INFO#*#*

 

Changed the CDMA+LTE to CDMA Only (PRL)

 

Then his did his setup as usual, and so far he hasn't had any problems since.  If you want to try that and see what happens by all means try it, but don't get mad at me if it doesn't work :smileysad:

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Re: Wont connect to internet over VZW network
DeannaSmarra
Member

im having the same issue? a factory data reset will do it you think? 

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Re: Wont connect to internet over VZW network
superman2567
Member

You can go to app store and download  the app called Phone Info then you can switch the settings anytime without having to put in the code all the time ,the app takes you directly to the settings.

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Re: Wont connect to internet over VZW network
scottl21
Member

I had the same issue and the Verizon Store confirmed the problem and said a factory reset was the only way to get the 3G and Data service back.  I did the reset while in the store and it fixed the problem.

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