My friend broke my phone a few months ago and I ended up taking over someone else's line on a different carrier because I didn't have a device for Verizon. I put the account on hold so that I could save to close it, but I just got a bill in the mail saying that I owe Verizon $400. I tried calling and waited for about half an hour to be told that I called the wrong number, so I called the right number and found that the office had closed. I tried calling the local store number, but was sent to the same automated system. Has anyone else experienced this problem? I used to like Verizon, but after this experience I'm not going to sign up for their services ever again and I will never recommend them to anyone else.
