double contact info when creating a new sms
VishalPatel
Newbie

Hi,

i was wondering if anyone else is experiencing this. When i create a new text message through the app, i see the contact im trying to send a text to twice. i was wondering 1) has this happened to anyone else and 2) how do i get rid of it? ive attached a photo to show what it looks like.

Software information:

Device: HTC One M8 (model # HTC6525LVW)

Android: 5.0.1

HTC Sense: 6.0

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vzw_customer_support
Customer Service Rep

Double contacts would be confusing to us as well, VishalPatel. Let's get to the bottom of this. What text app are you using? Do you have some of the same contacts in different accounts, such as email, Facebook, etc?


LynnD_VZW
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VishalPatel
Newbie

Lynn,

I currently use the Verizon Messages+ app on my phone.

In my phone's contacts list, i just have it showing my main google account contacts. What i notice in the duplicate contacts, is that one number if formatted correctly while the other is not. ive attached a picture of the issue here. Screenshot_2015-09-08-09-49-53.png

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vzw_customer_support
Customer Service Rep

VishalPatel,


That definitely helps. If you go into your main contacts app and choose to show all contacts are these contacts listed multiple times?


AndrewT_VZW
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VishalPatel
Newbie

Hi Andrew,

when checking all of the contacts, they are not duplicated. it just shows one record per contact. i checked the contact in the image i sent above and she is only listed once, with only 1 phone number in her profile.

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vzw_customer_support
Customer Service Rep

VishalPatel,


We don't want this issue to continue & are here to make sure we get this taken care of. Double contacts in a text is unusaual indeed. Is this happening for every text you are trying to send? Have you been able to see in the Google Play store if the Verizon Messages app has an update to do? Please keep us posted.


AliciaS_VZW
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VishalPatel
Newbie

this happens for every new text i create. So if I'm sending a text to someone i do not have a current conversation with, i will see this behavior.

I checked the App store and there is no update at the moment. My app started to see issues after the previous update. This is when i started to see double contacts, i could no longer click on an URL and have it open in the browser. I have to copy and paste all links into their respective programs (phone numbers, URLS, etc....).

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vzw_customer_support
Customer Service Rep

VishalPatel,


We want nothing more than to get your messaging to work correctly again. Let's dig deeper into this. What device do you have? Have you tried to erase some conversation threads?


JuanD_VZW
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PDK58
Newbie

I m having the same issue since updates done yesterdy.

HTC desire 626.

Tried re-instlling update. same thing.

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vzw_customer_support
Customer Service Rep

I want to make sure that we get to the bottome of this PDK58.  I am  unable to find this issue duplicated but it is starting to alarm me.   Does it happen to all the contacts?


YareliM_VZW
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PDK58
Newbie

I go into message+.

I click on pencil to write.

Click on contacts.

I see 2 of each. And sometimes when I then click on a contact, their are two numbers for each phone - home, work, cell.

Does not happen when I go through contacts, select a contact, then click on message from there.

That is what I am now doing.

I am a software engineer.  Looks like some buffer/array not being cleared.

I also wonder if it is getting duplicate from 2 places - cloud and google?

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VishalPatel
Newbie

my steps for reproduction are:

1. Open Messages+

2. Click on Pencil icon (bottom right corner)

3. Start to search for contact

4. Will see duplicate contacts, one with a formatted phone number and one without

Device: HTC One M8 (model # HTC6525LVW)

Android: 5.0.1

HTC Sense: 6.0

-Vishal

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PDK58
Newbie

step 4 - will see duplicates. Duplicates both have all phone numbers.

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vzw_customer_support
Customer Service Rep

PDK58,


Let's rollup our sleeves on this one to get this resolved once & for all. I appreciate the details & troubleshooting you have done so far to tackle the duplicate contacts issue. What happens when you use the native texting app that is on the phone? Do you run into the same problem? I would like to have you also clear the cache & data on the messages + (Verizon Messages) app. Please see these steps http://vz.to/1iPL8SP & keep us updated on the progress.


AliciaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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PDK58
Newbie

I switched to Textra - problems gone.

I think it had something to do with linking different contact lists - cloud, etc.

Textra seems to have eliminated all problems.

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