htc one purple haze

[nathun42]

My HTC One (M7) has a purple haze when using the camera in low light. I've heard HTC can fix it if I ship them the phone. How do I get this done? I do NOT want a refurbished phone.

[Tidbits]

If you are under warranty you'll go through Verizon as it's faster than going through HTC.  If  you are out of warranty the only option is HTC.  Either way it's a refurb.

[vzw_customer_support · Accepted solution]

nathun42,

I am so sorry to hear about the camera issues on your HTC. The purple haze your are referring to, does it show up on when you take the picture or when you are in the camera app trying to take a picture? Have you already contacted HTC about sending in your phone to have them fix it? If not, you can contact HTC at 866-449-8358.

LindseyT_VZW

Follow us on Twitter @VZWSupport

[Samurai315]

I have exactly the same issue with mine...it's only in low light or when i switch from high light to low light.  How do I find out if my phone is still under warranty???

[kyrish]

Hi - I too am experiencing the same issue, and am not sure if my phone is still under warranty.

would you be able to assist me in letting me know? is there a way to tell when the phone's warranty is up?

[vzw_customer_support]

kyrish,

Oh no. I am sad to hear that you too are experiencing this issue. The manufactures warranty on your device is one year from your date of purchase. Do you recall when you first purchased your device? Do you recall if you have Total Equipment coverage on your device or an Extended warranty as this will extend your warranty for the life of the phone?

LindseyT_VZW

Follow us on Twitter @VZWSupport

[Samurai315]

I have the same issue....did you ever get this resolved???  If so how?  thanks

[vzw_customer_support]

That's odd Samurai315! Let's see if we can solve this mystery. When did you start experiencing this problem?

The HTC One has a 1 year manufacturer's warranty from the date of purchase, and can be replaced if this issue cannot be fixed, as long as the device is in good condition and is not damaged.

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

[RUrquico]

So what do we do if it's out of warranty? I just started to notice it on my phone and my year ended 09/06/14 i think.

Thanks

[vzw_customer_support]

RUrquico,
I can clarify! If the device is not under warranty you will need to review other replacement options or resolutions. Options may include, upgrading, purchasing a new device, contacting HTC for any available options. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

[cormacf]

I'm having the same issue (so is my wife's phone, bought at the same time). Rumor on the street has it that the problem is (at least in part) caused by heat, once the camera starts to go. I took two pictures in low-light conditions, one after putting the phone in the refrigerator for a few minutes. This seems to bear that out.

Room temp:

http://cormac.com/images/pics/haze2.jpg

After cooling it to 40 degrees or so:

http://cormac.com/images/pics/haze1.jpg

I live in SoCal and keep my phone in my pocket, so that doesn't help much, though...

My replacement date is 9/21/2015. Does that mean I'm out of options if I don't want to buy a new phone at retail price?

[B33]

Are you wanting to keep Unlimited.?  if so you'd have to pay full retail for it. but the full price of the new phone could be split if your eligible to service bill your phone to your account, check and see what your service bill limit is and when your account cycles, when I buy a new Device I try and get it after my cycle date,  I check my account and if allows I pay part of the phone and then the rest of it when I receive the monthly statement..

Note:  if your cycle Date is on the 16 of the Month try and get the phone about 10 days after that or check your my Verizon on your mobile if shows your current bill then charge the phone waiting till your bill shows will give you a month to pay off the phone.  Like if you purchased it this month you'd skip past Oct. and it would show up in your Nov. Statement.!

[B33]

If there is any way you can upgrade it might be best to go this route.. See what your Trade in Value is and try that if your account allows it ask about service billing, pay part of the new phone when you take delivery and the rest with your monthly bill I use this method to buy my phones I service bill after my account cycles that way you have a month to pay it off..

[sondraj]

My HTC One is doing the same thing.  It started just after my warranty expired.  I don't understand why HTC has not put a recall on this product after so many people having the same issue.  I am stuck with this defective camera all summer long, I am not eligible for a replacement until September 2015.