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internet connection error??? HEEELLLPPP
DeannaSmarra
Newbie
‎03-30-2011 02:37 AM

Hello, 

 

I got the HTC thunderbolt a week ago and the mobile connection was working fine until today, 

I currently am getting errors all over the place in trying to connect to the browser, facebook, and email. Very annoying becuase i paid through the teeth for this phone. If anyone could help me out that would be awesome. 

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Re: internet connection error??? HEEELLLPPP
superman2567
Newbie
‎03-30-2011 02:41 AM

I called and they said they are trying to fix the problem, mine started Saturday If not fixed soon I'm taking mine back!!!!

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Re: internet connection error??? HEEELLLPPP
DeannaSmarra
Newbie
‎03-30-2011 02:51 AM

so is it like a problem for all thunderbolt users? like, they don't have the mobile connection right or something? (sorry i'm technologically illietarte)

 

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Re: internet connection error??? HEEELLLPPP
scottl21
Enthusiast - Level 3
‎03-30-2011 03:57 AM

I had the same issue and the Verizon Store confirmed the problem and said a factory reset was the only way to get the 3G and Data service back.  I did the reset while in the store and it fixed the problem.

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Re: internet connection error??? HEEELLLPPP
kizzle53
Newbie
‎03-30-2011 04:15 AM

 

DeannaSmarra wrote:

Hello, 

 

I got the HTC thunderbolt a week ago and the mobile connection was working fine until today, 

I currently am getting errors all over the place in trying to connect to the browser, facebook, and email. Very annoying becuase i paid through the teeth for this phone. If anyone could help me out that would be awesome. 

Yeah about an hour to so ago I didnt have any 3g and my contacts where messing up but it finally came back on in about half hour later.

 

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Re: internet connection error??? HEEELLLPPP
Another_Dave
Enthusiast - Level 2
‎03-30-2011 04:16 AM

New to the site and Verizon. Just signed on Friday 3/25/11 with the Thunderbolt. I had 3G in my home area for the first 24 hours after purchasing the Thunderbolt. Afterwards, I lost data connections as well as other customers. At about 2 AM Sunday 3/27, I did the hard reset. Irritating that I lost all the apps, data, etc. temporarily, but it did fix the issue. No problems since.

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