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not showing missed calls and dropping calls

I have had a Thunderbolt for several months now and I have had a problem with missed calls not showing up and voice mail showing up with missed calls, I have talked to tech and reported  this and I received a refurbished phone and still have the same problem any know issues with this?

Re: not showing missed calls and dropping calls
Verizon Employee

Hi bbarront,



I apologize for the delayed response and its unfortunate you are still missing calls with the replacement device.  Can you please advise if you have taken advantage of the newest Software Update? Additionally, are you advising that you don't receive a notification of a missed call and the only way you realize it is when you check your voicemail?  I look forward to hearing from you soon.



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