Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
randomly drops/loses signal

I have had verizon for about 9-10 months now, but I just recently got the thunderbolt. I live near a verizon tower so I usually have great service!! Tonight my phone has either got a mind of its own or just hates me because it keeps randomly just dropping my calls and if I go to text someone  it loses service...I am not sure if anyone else is having any problems with their service???...

Re: randomly drops/loses signal
Customer Support

I just wanted to check in with you, breezybaby1769.
I want to make sure that you are able to make calls and text at this point. If you need assistance, please reach out to us here or feel free to call us at (800)922-0204 (from a different phone if possible).

Tamara H.
Follow us on Twitter @VZWSupport

Re: randomly drops/loses signal


I have had that complaint for almost a year now. They gave me a network extender, but I still drop calls. I just tell people to call me back on my Windstream landline. The verizon 4g map is bogus as far as I am concerned. I never get 4g at my house, and mostly I get 1x. Thank goodness I have wifi for my data. What a waist of money this Verizon Thunderbolt is!

Very Displeased with signal strength,