Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
sms error
MeganLM1128
Newbie
‎02-28-2012 05:03 PM

I just got my phone tonight and i keep getting an error message service not available (which i have signal) Cause code : 97 error class : 3

I ordered my phone via amazonwirless.com

HELP!!!!!! what do i do????

0 Likes
2 Replies
Correct answers are available for this post.
Re: sms error
Ann154
Super User
Super User
‎02-28-2012 05:50 PM

Have you tried reprogramming the phone to the Verizon Wireless network?  Maybe something didn't get setup right when you activated the phone.

Dial *228, option 1

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Correct answers are available for this post.
Re: sms error
ArnettH_VZW
Verizon Employee
‎03-09-2012 11:41 AM

Hello MeganLM1128,

Ann154 provided us with a great step on how to get your service working. Thanks Ann154! Were you able to successfully get your device activated? If not then I can certainly assist with this process. May I ask did you upgrade to a new device or is this a new line of service? If this is an upgrade then I recommend removing the battery from your previous phone prior to calling *228 and selecting option 1 to program the HTC Rhyme. If this is a new line or service then please send me a direct message with your full name, mobile number, and account number so I can verify provisioning. I look forward to hearing from you.

Thank you...

ArnettH_VZW

Follow us on Twitter @vzwsupport

0 Likes