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sound issues
ljr0527
Member

I got the HTC Rhyme for my daughter and she loved it until she started having issues with receiving calls and she can't hear the other person. The first time it happened we were sent a warranty phone saying it was a defect, well now it is happening again.  If she turns it on speaker she can hear the other person, does anyone have any suggestions?

My fiance also has the same phone and he is having different issues with his, he can't send text messages if his wifi is on and it freezes alot.

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Re: sound issues
vzw_customer_support
Customer Support

I'm super sorry to hear about all of the problems encountered with your device, ljr0527. The importance of a reliable phone can not be overstated. How long has your daughter had the most recent replacement? Is she using a headset of any kind? Bluetooth or wired? Have you tried completing a master reset? If not, give that a try first...http://tinyurl.com/mdj24aa

How about your wife's device? When did the problems begin? Has that phone ever been replaced? Please provide me with a fe more details.


Chauncey_VZW
Please follow us on twitter @VZWSupport

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