thunderbolt reboots and the lack of update

sonicanatidae · ‎07-01-2011

As a new customer to Verizon, I just wanted to thank this fine company for pushing out

and update that causes my insanely expensive phone to randomly reboot. I also greatly

appreciate the delay after delay in pushing out the update to fix it.

I also appreciate that you, as a company, are aware of the issue, yet continue

to ignore the customer base. SOURCE

Thanks Verizon.. It's nice to know you are no better than AT&T.

rcschnoor · ‎07-01-2011

sonicanatidae wrote:
As a new customer to Verizon, I just wanted to thank this fine company for pushing out
and update that causes my insanely expensive phone to randomly reboot. I also greatly
appreciate the delay after delay in pushing out the update to fix it.

I also appreciate that you, as a company, are aware of the issue, yet continue
to ignore the customer base. SOURCE

Thanks Verizon.. It's nice to know you are no better than AT&T.

Not sure that your source confirms your statement that they are ignoring the customer base.

It says that there is not a known fix. It says that they are working on a patch. It says that the patch should be released soon.

It seems to me that this shows that they are NOT ignoring the customer base.

sonicanatidae · ‎07-01-2011

I can sit here and promise to give you $50 for every day of the rest of our

lives, but if that $50 never ends up in your hands, then I'm ignoring you.

That's Verizon.

They claim to have a fix in progress and probably do, but they have

the resources (HTC does as well) to push harder on this development.

What seems to be happening is they are working on this in a

"it's not a big deal" mode, rather than a "There is a problem

with our flagship product".

The part that's upsetting people is they charged a premium

for this device, then broke it, then delayed the fix again and

again and again, all while touting the device and selling it

to more suckers that don't realize the moment they update

the phone, it will likely begin rebooting.

You may be happy with that siatuion, but I find myself disgusted

by the lack of progress and the fact that I had to pay almost

$400 for the stupid thing and these {please keep your posts courteous} broke it AND

customers are offered *ZERO* compensation.

That's what ignoring you looks like for future reference...

rcschnoor · ‎07-05-2011

sonicanatidae wrote:
I can sit here and promise to give you $50 for every day of the rest of our
lives, but if that $50 never ends up in your hands, then I'm ignoring you.

That's Verizon.

They claim to have a fix in progress and probably do, but they have
the resources (HTC does as well) to push harder on this development.
Yes, every company can ALWAYS push harder on any initiative by throwing more money at it, but this doesn't mean that something will necessarily get done any faster(or better). In fact, sometimes when rushed, things tend to end up worse than if they were carefully done. I assume that you would like another update pushed out like the last and not fix the problem, just so that you would think that Verizon wasn't ignoring you. What a great idea!

What seems to be happening is they are working on this in a
"it's not a big deal" mode, rather than a "There is a problem
with our flagship product".

The part that's upsetting people is they charged a premium
for this device, then broke it, then delayed the fix again and
again and again, all while touting the device and selling it
to more suckers that don't realize the moment they update
the phone, it will likely begin rebooting.

You may be happy with that siatuion, but I find myself disgusted
by the lack of progress and the fact that I had to pay almost
$400 for the stupid thing and these {please keep your posts courteous} broke it AND
customers are offered *ZERO* compensation.

{please keep your posts courteous}

keo432 · ‎07-09-2011

Why doesn't Verizon say if they are close to a fix or at least tell us if it is going to be months days or years away so we can make other arrangements if necessary ? Keeping everyone in the dark is what's so frustrating. And if they don't know they should say that. Not that they are working on it that says nothing.

Ann154 · ‎07-09-2011

An update began pushing out to Thunderbolts yesterday.

http://community.vzw.com/t5/ThunderBolt-by-HTC/BOOM-please-don-t-shoot-the-messenger/td-p/584566

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

sonicanatidae · ‎07-11-2011

If I was able to download an update, then we're making progress.

Yet, at this time, "Check for Updates" returns nothing.

Let me guess, rolling roll-out, so some folks get a working device

and other folks get to wait until VZW decides they get to have working

devices..

The phone *BILLS* aren't rolling, they aren't delayed and my

$$$ seems to show up, on time, everytime. Too bad VZW can't

meet me halfway by giving me a phone that works anytime soon...

sonicanatidae · ‎07-11-2011

I think everyone here will agree that 2-3 months is long enough to push out an

update that simply solves the reboot problem.

Who needs the extra bloatware that's being installed?

I would just like my phone to stop rebooting.. simple really.

You can defend VZW all you like, but none it changes the following facts:

1. VZW has offered zero compensation for the trouble. ZERO.. but the

bill will show up, ontime, every month.. ENJOY!

2. My phone reboots 1-3 times a day. AWESOME!

3. VZW *could* have pushed out an update that just fixed the random reboots,

but decided to add a bunch of crap no one wants to this update, before releasing it.

WHY BOTHER? WE GOTS CONTRACTS!

4. It's been 2-3 months since this began, which is more than enough to develop

A FIX, then OTA it out.

WHY BOTHER? THEY KEEP PAYING FULL PRICE FOR SHODDY UPDATES!

Considering I pay almost $200 a month for service and that I purchased the

flagship phone from VZW, yeah, I'd like a fix a little sooner than "whenever we get around to it".