touch sceen wont work and red light

[Montanna589]

My touch screen on my HTC Rhyme stopped working and now there is a faint red light in the top left corner of the screen.  How can I fix this?

[vzw_customer_support]

Oh no Montanna589!

I am so sorry to hear that your touch screen stopped working! It's difficult to use that phone without it! Let's see what we can do.

Now, you said there was a red light, but is the rest of the screen present? Is it completely black? Had you dropped the device at all or are there cracks in the screen that you can see/feel? Do you still hear sounds or vibrations at all? What was happening with the device prior to stopping working?

It might be that the phone needs to fully charge before coming on. There is a LED light at the top right of the screen. It's almost an orange color and when it's flashing that means that the device needs to be charged. You said it was red at the top left? Could you elaborate more? Let us know!

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

[GMCKINST]

Hi. My name is Stephanie, >Personal info removed< daughter. I have had my phone since July 1, 2012. I have been having consistent issues with it taking FOREVER to turn on or restart. Also, I have at the same issue the starter of this thread. To describe in more detail, I can hit the on/off button to show the home screen. But, the touch screen is not working. And, there is a faint red light about 5mm to the left of the Verizon logo at the top of the front screen. I chose this phone because I wanted a smart phone and this looked like a great option, but I have been having consistent issues and have not dropped the phone or changed anything on the phone. Hoping to get some help, otherwise, I am contemplating paying the cost for the new Samsung note, as much as I DO NOT have the money to do this. Please let me know ASAP as to my options, especially since I don't have any discount or good upgrade options until 04/2013. Thank you so much hope that I can get some resolution to this problem.  Also, you can e-mail me directly at >Personal email address removed<

Message was edited by: Verizon Moderator

[Ann154]

Please don't post your personal information on this public forum!

[vzw_customer_support]

Hi GMCKINST,

I'm sorry to hear that you're having so much trouble with this device! We want out customers to love and care for their devices and it definitely sounds like you've taken great care of yours. We really appreciate that. Since this trouble has begun, have you completed a master reset of the device http://bit.ly/xCo3Hk? Please keep us posted so we can review more options.

Thank you,
MariaC_VZW
Please follow us on Twitter @VZWSupport