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zmac41
Newbie

my fingerprint wont work and I cant remember my password...what do I do?

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1 Solution

Correct answers
Re: ?
vzw_customer_support
Customer Support

Hey there zmac41,

I'm sorry to hear that you are locked out of your phone. Let's crack the code to get you back in.

If the fingerprint screen isn't working and you don't know the password we are going to have to do a hard reset. Here are the steps,http://vz.to/1d58gmX.

NicholasB_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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Re: ?
ttipgem
Master

There's no bypass.

You will have to wipe the device and start over.  You might be able to back it up to a computer and restore.

http://support.apple.com/kb/ht1212

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Re: ?
ttipgem
Master

Sorry, I misread the phone you were using.

There's still probably no bypass.

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Re: ?
vzw_customer_support
Customer Support

Hey there zmac41,

I'm sorry to hear that you are locked out of your phone. Let's crack the code to get you back in.

If the fingerprint screen isn't working and you don't know the password we are going to have to do a hard reset. Here are the steps,http://vz.to/1d58gmX.

NicholasB_VZW
Follow us on Twitter @VZWSupport

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